MyHPSupport is a tool for business users to submit and track support cases.
Warranty
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
The information contained herein is subject to change without notice.
Restricted rights legend
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Copyright notice
© Copyright 2023 HP Development Company, L.P.
Request an email invitation to the new portal from your company administrator or go to the HP Support site and register for a new MyHPSupport company account.
Steps to complete the registration process.
Follow these steps to create your profile.
To make edits to this information in the future, click Profile and Settings or Edit profile.
The My saved contacts section allows you to create and save a unique list of contacts. You can also view all company contacts.
Steps to create a new support case in MyHPSupport.
Steps to find an existing case and view details in MyHPSupport.
Step to take action on a case.
Click the Update this case drop-down menu, select an action, and then click Go.
Steps to view, sort, and report case lists.
The following case information is readily available to you as soon as you sign in to your account:
Recent cases: view of all cases created for this account
Recent chats: view of all chats created for this account
By company: view of all cases created for all sites associated with the company
Cases by Site/product: view and search cases by product serial number
Recent service orders: view of all service orders created for this account
Recent part orders: view of all part orders created for this account
Submitted by me: view of all cases submitted by the current user
My favorite cases: view of all cases marked as favorites by the current user
The checkbox Show cases created by me only can be used for each of the views and will limit the display to the cases created by the current user.
Steps to view and edit contracts and warranties.
Click Contracts and warranties.
The My contracts and warranties screen displays.
On the My contracts and warranties screen, you can view Service agreements (Contracts), Extended warranty (CarePacks), and Manufacturer warranty (Base warranties).
To remove a warranty, right-click the corresponding row, and then select Delete in the drop-down menu.
Do not delete company contracts and warranties unless directed by the appropriate person in your company. Deleting company contracts and warranties deletes them for the entire company.
Company accounts are initially set up by HP Inc. To request an Administrator role, contact HP – refer to the Help page to find out how.
Click Profile and Settings.
Each company account must have at least one company administrator with the following capabilities:
View and change site addresses
Add new users
Give new or existing users admin capabilities
Activate or deactivate users
Bulk upload web support cases, contracts, and warranties