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HP Desktop PCs - Opening a stuck CD or DVD drive tray (Windows 11, 10)

You can try the following methods to open or close a malfunctioning CD or DVD drive tray on HP desktop PCs with Windows 11 or Windows 10.

Use this information to resolve the following conditions:

  • The drive tray is stuck open.

  • The drive is stuck closed because of loss of power.

  • A disc is inserted improperly.

  • A disc is damaged or scratched.

  • The drive fails.


Depending on your version of Windows, some graphics and information in this document might vary.