hp-support-head-portlet

- ${title}
hp-contact-secondary-navigation-portlet

- ${title}
hp-share-print-widget-portlet

- ${title}
hp-concentra-wrapper-portlet

- ${title}
HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, Mac)
When attempting to scan with the HP Smart app for Windows or macOS, a Scanning is Currently Unavailable message displays and you cannot scan with the app.
To fix the issue, reset the printer, check the printer connection status in the HP Smart app, use the HP Smart Diagnose & Fix tool, reset the USB printer connection, and then re-add the printer to the app.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Reset the printer
Reset the printer to recover from printer errors or failures.
Check the connection status in the HP Smart app
Confirm the printer is connected and ready in the HP Smart app.
Open the HP Smart app, wait a few minutes for the printer to connect to the app, and then check the connection status next to the printer icon.
Run the HP Smart Diagnose & Fix tool (Windows, Mac)
Use the Diagnose & Fix tool in the HP Smart app for Windows and macOS to identify printer connection or hardware issues.
Reset the USB printer connection (Windows, Mac)
For printers connected with a USB cable, reset the printer connection in Windows or macOS to clear any communication issues between the printer and HP Smart app.
Re-add the printer to the HP Smart app
Remove then re-add the printer in the HP Smart app to fix any connection issues.
Contact HP Customer Support
If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.
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Enter your product serial number to view warranty status and to change your location, if necessary.
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Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.
hp-feedback-input-portlet

- ${title}
hp-feedback-banner-portlet

- ${title}
hp-country-locator-portlet

- ${title}

hp-detect-load-my-device-portlet

- ${title}
hp-hero-support-search

- ${title}