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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Recycle your cartridges

HP Instant Ink makes it easy to recycle your ink or toner cartridges.

Note:

HP Instant Ink or toner cartridges are the property of HP and must be returned when empty, or when your service is canceled.

  • Recycle ink cartridges: Postage-paid recycling envelopes are included with most ink cartridge shipments. To maximize environmental benefits, wait until you have three to eight empty ink cartridges, fill the envelope, and then send them back together. If you do not have a postage-paid recycling envelope, either wait for the next shipment or order an extra envelope.

  • Recycle toner cartridges: Prepaid return address labels for toner recycling are provided with most shipments. Use the packaging the replacement toner came in to return toner being recycled, or use your own packaging with the supplied label.

  • Recycle a non-HP Instant Ink part: Go to HP Product return and recycling for more information.

  • How to order another envelope or prepaid return address label: Sign into your HP Instant Ink account.

    • If HP Smart is listed at the top of the menu, click HP Instant Ink > Plan Overview in the left side menu, and then click Order a Cartridge Recycling Envelope at the bottom of the Ink Status area.

    • If HP Smart is not listed, click Order a Cartridge Recycling Envelope in the Help Center area.


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Country/Region: Flag Slovenia

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