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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Where is my shipment?

HP Instant Ink is a subscription service that sends ink, toner, or paper* before you need them, based on your printing volume. You might not receive a shipment every month. If you print a lot, you might receive several shipments in a month.

New to the program? Most new printers come with ink or toner cartridges that can be used as part of the Instant Ink program. If you enroll in Instant Ink during initial setup, you can start printing pages in the program right away. In addition, a new set of cartridges arrives within 10 days of enrollment. If you select the paper option for an enrolled printer, you receive your Welcome Kit for Instant Ink plus Paper within 10 days.

Missing a shipment? Sign into your HP Instant Ink account, and then click HP Instant Ink if it displays in the left menu. Click Shipment Tracking to track previous shipments and see an estimate of your next shipment date (based on current usage). You might have received your last shipment a while ago. If you looked around your workspace for misplaced packages and still cannot locate your shipment, go to HP Instant Ink support for assistance.

*The paper option is not available in all areas. If it is available, it is displayed on your Instant Ink account page and may be selected as an option for an enrolled printer.


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Country/Region: Flag Slovenia

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