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HP LaserJet Pro MFP - Solve general fax problems

Try the solutions in this document to resolve various fax-related issues.

Note:

The steps vary according to the type of control panel.

Touchscreen with white background

Touchscreen with black background

Find the fax issue that you are trying to resolve in the sections below, and then click the heading for your control-panel type.

Faxes are sending slowly

The printer is experiencing poor phone line quality.

Click the heading below that corresponds with your control-panel type, and then try the solutions provided to resolve the issue.

Touchscreen control panel with white background

Follow these steps if your printer has a touchscreen control panel with a white background.

Touchscreen with white background

Solution one: This issue can be caused by poor phone line quality. Try sending the fax again when the line conditions have improved.
Solution two: Check with the phone service provider to make sure that the line supports fax.
Solution three: Turn off the Error Correction setting.

Note:
Turning off the Error Correction setting can reduce image quality.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences.
4. Scroll to Error Correction Mode, and then touch Off.
Solution four: Use white paper for the original. Do not use colors such as gray, yellow, or pink.
Solution five: Increase the Fax Speed setting.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences, and then scroll to and touch Speed.
4. Touch the desired speed setting.
Solution six: Divide large fax jobs into smaller sections, and then fax them individually.

Touchscreen control panel with black background

Follow these steps if your printer has a touchscreen control panel with a black background.

Touchscreen with black background

Solution one: This issue can be caused by poor phone line quality. Try sending the fax again when the line conditions have improved.
Solution two: Check with the phone service provider to make sure that the line supports fax.
Solution three: Turn off the Error Correction setting.

Note:
Turning off the Error Correction setting can reduce image quality.
1. From the Home screen on the printer control panel, touch the Setup icon (or ).
2. Open the following menus:
  1. Service
  2. Fax Service
  3. Error Correction
3. Touch Off.
Solution four: Use white paper for the original. Do not use colors such as gray, yellow, or pink.
Solution five: Increase the Fax Speed setting.
1. From the Home screen on the printer control panel, touch the Setup icon (or ).
2. Open the following menus:
  1. Fax Setup
  2. Advanced Setup
  3. Fax Speed
3. Touch the desired fax speed setting.
Solution six: Divide large fax jobs into smaller sections, and then fax them individually.
Solution seven: Change the Fax Resolution setting.
1. From the Home screen on the printer control panel, touch the Setup icon (or ).
2. Open the following menus:
  1. Fax Setup
  2. Advanced Setup
  3. Fax Resolution
3. Select a resolution setting that is applicable to the document you are faxing.

Fax quality is poor

Faxes are blurry or too light.

Click the heading below that corresponds with your control-panel type, and then try the solutions provided to resolve the issue.

Touchscreen control panel with white background

Follow these steps if your printer has a touchscreen control panel with a white background.

Touchscreen with white background

Solution one: Increase fax resolution when sending faxes.

Note:
Resolution does not affect received faxes.

Increasing resolution slows transmission speed.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Touch the Send Now icon.
3. Touch the Settings icon , and then touch Resolution.
4. Touch the desired resolution setting.
Solution two: Turn on the Error Correction Mode setting.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences.
4. Scroll to Error Correction Mode, and then touch Off.
Solution three: Check the toner cartridges and replace if necessary.
Solution four: Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.

Touchscreen control panel with black background

Follow these steps if your printer has a touchscreen control panel with a black background.

Touchscreen with black background

Solution one: Increase the fax resolution setting when sending faxes.

Note:
Increasing resolution slows transmission speed.

Resolution does not affect received faxes.
1. From the Home screen on the printer control panel, touch the Setup icon (or ).
2. Open the following menus:
  1. Fax Setup
  2. Advanced Setup
  3. Fax Resolution
3. Select the desired resolution setting.
Solution two: Turn on the Error Correction setting.
1. From the Home screen on the printer control panel, touch the Setup icon (or ).
2. Open the following menus:
  1. Service
  2. Fax Service
  3. Error Correction
3. Touch On.
Solution three: Check the toner cartridges and replace if necessary.
Solution four: Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.

Fax cuts off or prints on two pages

If the paper size settings on the printer do not match the paper size of the document being faxed, the received fax might be missing content, or it could print on two pages.

Click the heading below that corresponds with your control-panel type, and then try the solutions provided to resolve the issue.

Touchscreen control panel with white background

Follow these steps if your printer has a touchscreen control panel with a white background.

Touchscreen with white background

Solution one: Set the Default Paper Size setting.

Note:
Faxes print on a single size of paper based on the Default Paper Size settings.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
  1. Tray Management
  2. Tray Assignment
  3. Default Paper Size
3. Touch the desired paper size from the list of options.
Solution two: Set the paper type and size for the tray that is used for faxes.

Touchscreen control panel with black background

Follow these steps if your printer has a touchscreen control panel with a black background.

Touchscreen with black background

Solution one: Set the Default Paper Size setting

Note:
Faxes print on a single size of paper based on the Default Paper Size settings.
1. From the Home screen on the printer control panel, touch the Setup icon (or ).
2. Open the following menus:
  1. System Setup
  2. Paper Setup
  3. Default Paper Size
3. Select the desired paper size setting.
Solution two: Set the paper type and size for the tray that is used for faxes.
Solution three: Turn on the Fit to Page setting to print longer-length faxes on letter or A4 size paper.

Note:
If the Fit to Page setting is turned Off, and the Default Paper Size setting is set to Letter, a legal-size original prints on two pages.
1. From the Home screen on the printer control panel, touch the Setup icon (or ).
2. Open the following menus:
  1. Fax Setup
  2. Advanced Setup
  3. Fit to Page
3. Touch On.

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