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HP LaserJet Enterprise MFP, HP OfficeJet Enterprise MFP, HP PageWide Enterprise MFP - Improve scan image quality

If the printer is having scan quality problems, try the following solutions in the order presented to resolve the issue.

Try these few simple steps first:

Use the flatbed scanner rather than the document feeder.
Use high-quality originals.
When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.

In addition to the steps below, you can view the following video of how to clean the scanner glass.

Note:

The printer model referenced in this video might be different from your printer model, but the steps still apply.

Press the Power button to turn off the printer, and then disconnect the power cable from the electrical outlet.

Press the Power button to turn off the printer
Open the scanner lid.

Open the scanner lid
Clean the scanner glass (callout 1) and the document feeder strips (callouts 2 and 3) with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION:
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.

Note:
If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strips of glass on the left side of the scanner.

Clean the scanner
Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
Connect the power cable to an outlet, and then press the Power button to turn on the printer.

Press the Power button to turn on the printer

Check the scan settings

You can adjust the scan settings from the printer control panel. Try scanning again after you make each adjustment.

Note:

The steps vary according to the type of control panel.

Note:

Some of the scan settings that you can change from the printer control panel are default settings. Other settings affect the current job only. HP recommends using the Embedded Web Server (EWS) to configure the default settings on network-connected printers with FutureSmart 3 or FutureSmart 4 control panels.

FutureSmart 3 touchscreen control panel

FutureSmart 4 touchscreen control panel

Check the resolution setting

Find your control-panel type in the options below, and then follow the steps to check the resolution setting.

Note:

Printer resolution is measured in dots per inch (dpi). Setting the resolution to a high value can improve sharpness, but also increases the file size and the scan time.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.

From the Home screen on the printer control panel, scroll to and touch the Administration button.
Touch Scan/Digital Send Settings.
Touch the category for the scan and send settings that you want to configure.
Touch Default Job Options, and then touch Resolution.
Touch one of the predefined options, and then touch the Save button.
Touch the Start button when you are ready to start scanning.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.

Note:

These settings are temporary. After you have finished the job, the printer returns to the default settings.

From the Home screen on the printer control panel, touch Scan, and then touch the scan option to configure the settings.
Touch Options in the lower left corner, and then touch File Type and Resolution.
Touch the field under File Type and then select the type of file (such as JPEG or TIFF).
Touch the field under Resolution, select one of the predefined options, and then touch Done to save the settings.
Touch Send or Save (in accordance with the scan type) to begin scanning.

Check the color settings (color models only)

Find your control-panel type in the options below, and then follow the steps to check the color settings.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.

From the Home screen on the printer control panel, scroll to and touch the Administration button.
Touch Scan/Digital Send Settings.
Touch the category for the scan and send settings that you want to configure.
Touch Default Job Options, and then touch Color/Black.
Touch one of the predefined options, and then touch the Save button.
Touch the Start button .

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.

Note:

These settings are temporary. After you have finished the job, the printer returns to the default settings.

From the Home screen on the printer control panel, touch Scan, and then touch the scan option to configure the settings.
Touch Options in the lower left corner, and then touch Color/Black.
Touch one of the predefined options.
Touch Send or Save (in accordance with the scan type) to begin scanning.

Check the image-adjustment settings

Adjust these additional settings to improve scan quality.

Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.
Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother.
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image.
Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer rotates the image so that the top of the page is at the top of the image.

Find your control-panel type in the options below, and then follow the steps to adjust these settings.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.

From the Home screen on the printer control panel, scroll to and touch the Administration button.
Touch Scan/Digital Send Settings.
Touch the category for the scan and send settings that you want to configure.
Touch Default Job Options, and then touch Image Adjustment.
Adjust the sliders to set the levels, and then touch the Save button.
Touch the Start button when you are ready to start scanning.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.

Note:

These settings are temporary. After you have finished the job, the printer returns to the default settings.

From the Home screen on the printer control panel, touch Scan, and then touch the scan option to configure the settings.
Touch Options in the lower left corner, and then touch Image Adjustment.
Adjust the sliders to the desired levels, and then touch Done.
Touch Send or Save (in accordance with the scan type) to begin scanning.

Optimize scan quality for text or pictures

Optimize the scan quality for the type of image being scanned: text, graphics, or photos.

Note:

These settings are temporary for both FutureSmart 3 and FutureSmart 4 control panels. After you have finished the job, the printer returns to the default settings.

Find your control-panel type in the options below, and then follow the steps provided.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.

From the Home screen on the printer control panel, touch one of the following options for the scan/send features:
- Save to Network Folder
- Save to Device Memory
- Save to USB
- Scan to SharePoint®
Touch the More Options button, and then touch the Optimize Text/Picture button.
Touch one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area.
Touch the OK button to save the settings.
Touch the Start button when you are ready to start scanning.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.

From the Home screen on the printer control panel, touch Scan, and then touch the scan option to configure the settings.
Touch Options in the lower left corner, and then touch Optimize Text/Picture.
Touch the option that corresponds with the type of image being scanned.

Refer to the following list for details about each option:
- Text: For documents that contain mostly text. This option is also best suited for scanning documents with highlighter marks.
- Mixed: For documents that contain a mix of text and graphics
- Printed Picture: For line drawings and preprinted images, such as magazine clippings or pages from books. If you see bands of irregular intensity on copies, try selecting Printed Picture to improve the quality.
- Photograph: For photographic prints
Touch Send or Save (in accordance with the scan type) to begin scanning.

Check the output-quality settings

This setting adjusts the level of compression when saving the file. For the highest quality, select the highest setting.

Find your control-panel type in the options below, and then follow the steps provided.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.

From the Home screen on the printer control panel, scroll to and touch the Administration button.
Touch Scan/Digital Send Settings.
Touch the category for the scan and send settings that you want to configure.
Touch Default Job Options, and then touch Output Quality.
Touch one of the predefined options, and then touch the Save button.
Touch the Start button when you are ready to start scanning.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.

Note:

These settings are temporary. After you have finished the job, the printer returns to the default settings.

From the Home screen on the printer control panel, touch Scan, and then touch the scan option to configure the settings.
Touch Options in the lower left corner, and then touch File Type and Resolution.
Touch the field under File Type, and then select the type of file.
Touch the field under Quality and File Size, touch one of the predefined options, and then touch Done to save the setting.
Touch Send or Save (in accordance with the scan type) to begin scanning.

Clean the pickup rollers and separation pad in the document feeder

Follow these steps if the printed pages have toner smudges or skewed print.

In addition to the steps below, you can view the following video of how to clean the rollers and the separation pad in the document feeder.

Lift the document-feeder latch.

Lift the latch
Open the document-feeder cover.

Open the document-feeder cover
Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean, lint-free cloth moistened with warm water.

Clean the rollers and the separation pad
Close the document-feeder cover.

Note:
Verify that the latch on the top of the document-feeder cover is completely closed.

Close the document-feeder cover