hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

Updating the BIOS

Download and install updates to the computer Basic Input Output System (BIOS). This process is also known as 'flashing the BIOS'. Updating the BIOS is recommended as standard maintenance of the computer. It can also help to improve computer performance, provide support for hardware components or Windows upgrades, or install specific BIOS updates.

CAUTION:

Only install BIOS updates from HP. Installing the BIOS incorrectly can prevent the computer from starting or being recovered. If your computer is managed by an IT service, contact them for the correct update process.

For business computers such as ProBook, EliteBook, and ZBook models, your company IT department or local IT service might manage BIOS settings. Confirm that the updated BIOS version is compatible with your company's deployment environment.

Updating the BIOS automatically using Device Manager in Windows

To automatically update the system firmware (BIOS) to version F.03 (or later) using Device Manager, follow the steps in this section.

  1. Search for and open Device Manager.

    Device Manager menu item
  2. Expand Firmware.

  3. Double-click System Firmware.

    List of devices with System Firmware highlighted
  4. Select the Driver tab.

  5. Click Update Driver.

    Driver tab of the System Firmware Properties window
  6. Click Search automatically for updated driver.

  7. Wait for the update to download automatically.

    Click Search automatically for updated driver.

Checking for a BIOS update using HP Support Assistant

Use HP Support Assistant to check for and install a BIOS update on your computer.

  1. In Windows, search for and open HP Support Assistant.

    Note:

    If the app is not installed on your computer, see HP Support Assistant to download the latest version.

  2. On the My notebook tab, select Updates available in the Software & drivers section.

    My notebook tab
  3. If a new BIOS update is available, check the box next the BIOS update and any other updates you want to install, and then click Download and install.

Updating the BIOS manually from within Windows

Install a BIOS update when Windows opens and you have Internet access.

Gathering the required information about your computer

To find the correct BIOS update, get the computer’s product name and number, motherboard ID, BIOS version, and processor name.

Using the HP System Information utility

To get the computer's product name and number, motherboard ID, BIOS version, and processor name, you can use the HP System Information utility.

  1. Using the notebook keyboard, press the fn and esc keys to open the HP System Information utility.

    • In Windows 10, you might need to download HP System Information from the Windows store.

    • These keyboard presses do not work if you use a docking station and an external keyboard. To use this shortcut, disconnect your notebook from your docking station.

    • If the key press combination does not work, you can obtain product information with the HP Support Assistant app, through your BIOS, on the computer itself, or, for select products, with the Chromebook Recovery Utility.

  2. Write down the Product name and number, Motherboard ID, BIOS version, and Processor name.

    HP System Information window

Find the PC product number with HP Support Assistant

Find your product name, number, and serial number with HP Support Assistant.

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

    If the app is not installed on your computer, download the latest version from the HP Support Assistant website.
  2. On the My devices tab, find your computer to review the product name, product number, and serial number.

    Finding the computer product name, product number, and serial number on the HPSA home screen

Find the product number with the BIOS

Find your product name, number, and serial number using the computer BIOS.

  1. Turn off the computer.

  2. Press the Power button, and then immediately press the Esc key repeatedly until a startup menu displays.

  3. Press the F1 key or select System Information from the Startup Menu.

    The product number in a notebook BIOS

Find the product number on the computer

Find your product name, number, and serial number on the computer or on the box it shipped in.

  • On the bottom of the notebook

    Notebook identification label on bottom left
    Notebook identification label on top right
  • Inside the battery compartment

    Identification label in the battery compartment
  • On the box the computer shipped in

    Identification label on the shipping box
  • On the kickstand

    Identification label on the notebook kickstand

Find the Chromebook product number with the Chromebook Recovery Utility

Find your product name, number, and serial number with the Chromebook Recovery Utility.

  1. Download and install the free version of the Chromebook Recovery Utility from the Chrome Web Store.

  2. Click the Launcher icon , click All Apps, and then click Recovery.

    Example of all Chrome apps displaying
  3. Click Get Started.

  4. On the Identify your Chromebook screen, type the code provided.

    Example of the Identify your Chromebook screen

Preparing your computer for the BIOS update

To prevent possible problems, close any open applications, and temporarily disable antivirus software and BitLocker before updating the BIOS.

  1. Make sure the power cord is connected to the notebook. Keep it connected during the BIOS update process.

  2. Close any open applications.

  3. Temporarily disable your antivirus software. In Windows, search for and open Security and Maintenance settings, and then click Security to access virus protection settings.

  4. Temporarily disable BitLocker drive encryption. In Windows, search for and open Manage Bitlocker. Click Suspend protection, and then click Yes. Be prepared and have the BitLocker recovery key available.Suspending BitLocker protection

    CAUTION:

    If BitLocker is not disabled, the next time you restart the computer the BitLocker key might not be recognized. If you do not know the BitLocker recovery key, you might lose data or need to reinstall Windows.

Installing the BIOS update

Download and install a BIOS update from the HP website.

  1. See the HP Software and Driver Downloads page.

  2. Navigate to the product page for your computer.

  3. Select BIOS from the list that displays, and then review any available BIOS updates.

    CAUTION:

    Read the Details section to confirm that the BIOS update is more recent then the one installed and that it applies to your computer. Installing the wrong BIOS could cause your computer to stop working.

    • If you do not see a BIOS update listed for your computer, no update is currently available.

    • If there are multiple BIOS updates available, identify the motherboard installed on your computer using the information from the System Information utility.

    • If you find a BIOS update, click Download. If HP Download and Install Assistant displays, select Download only, and then click Next. Click Save to save the BIOS update file on your computer.

  4. Browse to the folder or desktop where you saved the downloaded BIOS update file, and then double-click the file name (example: sp12345) to start the installation.

    The computer might beep, turn off and on the display or cooling fans, or display a blinking power light. This is normal.

    CAUTION:

    Do not turn off or restart the computer until the update process completes.

    Location of saved BIOS update on computer
  5. Click Yes on the User Account Control screen.

    Clicking Yes to allow the update to install
  6. On the InstallShield Wizard window, click Next.

    Clicking Next in the InstallShield Wizard
  7. Select I accept the terms in the license agreement, and then click Next.

    Agreeing to End User License Agreement
  8. On the HP BIOS Update and Recovery window, click Next.

    Note:

    Windows that display during the update process might vary depending on your computer.

    Clicking Next on HP BIOS Update and Recovery window
  9. Select Update, and then click Next to prepare the update.

    Selecting Update in HP BIOS Update and Recovery
  10. Click Restart Now to install the update.

    Clicking Restart Now to install the update
  11. On the HP BIOS Update screen, click Apply Update Now, or wait for the update to start automatically.

    Clicking Apply Update Now
  12. Wait while the BIOS update installs. The computer displays the installation progress.

    Screen displaying progress of the BIOS update installation
  13. When prompted, click Continue Startup, or wait for the computer to restart automatically. It might take a few minutes for the computer to restart.

    Clicking Continue Startup
  14. When the lock screen displays, sign in to your computer.

    The lock screen displays after a successful BIOS update.
  15. If Bitlocker was suspended, search Windows for bitlocker, and then click Resume Protection.

  16. Re-enable your antivirus software.

Updating the BIOS manually from a USB Flash drive (outside of Windows)

If Windows does not open, use a second working computer with Internet access to download the BIOS update. Copy the update file to a USB flash drive and install it on the original computer.

CAUTION:

If BitLocker protection is enabled on your computer, the BitLocker recovery key is required to start your computer after the BIOS update. Windows might need to be reinstalled if you do not have the key or the key is not recognized after the update.

Getting the computer information

To find the correct BIOS update, obtain the original computer’s product name and number, system board ID, processor type, and BIOS version number.

Note:

Your BIOS utility might look different, but the steps are the same.

  1. Turn on the original computer with the issue, and then immediately press the Esc key repeatedly until the Startup Menu opens.

  2. Press the F10 key to open BIOS Setup. The Main tab displays system information.

    Startup menu
  3. Write down the Product Name and Number, System Board ID, Processor Type, and BIOS Version number.

  4. Press the F10 key to exit BIOS, and then turn off the computer.

    BIOS Setup Main tab displays system information.

Setting up the BIOS update on a USB flash drive

Use a second computer with Internet access to create a BIOS recovery USB flash drive.

  1. Insert a blank USB flash drive into an available port on the second computer.

  2. See the HP Software and Driver Downloads page.

  3. Navigate to the product page for your original computer.

  4. Select BIOS, and then review any available BIOS updates. Confirm that it is the correct BIOS update before you continue.

    CAUTION:

    Read the Details section to confirm that it applies to the computer. Installing the wrong BIOS could cause the computer to stop working.

    • If you do not see a BIOS update listed for your computer, no update is currently available.

    • If there are multiple BIOS updates available, identify the system board installed on your computer using the information from the System Information utility.

    • If you find a BIOS update, click Download. If HP Download and Install Assistant displays, select Download only, and then click Next. Click Save to save the BIOS update file on your computer.

  5. Click Yes on the User Account Control screen.

  6. On the InstallShield Wizard window, click Next, and then follow the instructions to install the update.

    Clicking Next to start the installation of the BIOS update from HP
  7. Select I accept the terms in the license agreement, and then click Next.

    Agreeing to End User License Agreement
  8. In the HP BIOS Update and Recovery window, click Next.

    Note:

    Windows that display during the update process might vary depending on your computer.

    Clicking Next on the HP BIOS Update and Recovery screen
  9. Select Create Recovery USB flash drive, and then click Next.

    Selecting the check box to create the recovery file
  10. Select your USB flash drive, and then click Next.

    Selecting your USB flash drive
  11. Wait while the BIOS files copy to the USB flash drive.

  12. When the message The recovery flash drive was created successfully displays, click Finish.

    Selecting Finish after the completion message displays
  13. Close the update utility, and then remove the flash drive from the computer.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Slovenia

hp-detect-load-my-device-portlet

Actions
Loading...