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HP Customer Support - Knowledge Base

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  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP Web Jetadmin - Device Utilization by User and Data Collections

The Device Utilization by User data collection type uses SNMP traps to trigger the HP Web Jetadmin host data collection. Every time a print job is completed by the device, a trap is sent and HP Web Jetadmin runs a complete query of the device’s job table.

Any new entries in the job table are stored in the HP Web Jetadmin database; all old entries that were previously stored are discarded.

HP Web Jetadmin uses UDP port 27892 as the traps listener port for alerts and any reports that are based on by-user collections.

Device Utilization by User accuracy may be limited by two things:

  • The device’s ability to store only a limited number of jobs in the job table.

  • The device’s ability to trap when multiple print jobs are queued.

Both of these are dependent on device printer model and firmware. Device Utilization by User and Reporting should never be used as a substitute for job accounting. HP Web JetadminReports features are designed for trending and analysis purposes.

Note:

For devices that don’t support job-traps, HP Web Jetadmin will collect the device’s job table once every 24 hours.


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