HP Customer Support - Knowledge Base




  • Information

    Audio or sound issues? Try our automated HP Audio check!


    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​



Check HP printer ink or toner levels

Check ink or toner levels regularly to estimate how much ink or toner remains. When ink or toner becomes low, consider purchasing replacement supplies to have on hand. Install a new cartridge or reload toner when the ink or toner is depleted or no longer provides acceptable print quality.

Check ink or toner levels from the printer control panel

Many HP printers display ink and toner levels on the control panel.

Look for an Ink drop icon Ink drop icon or Ink drop icon, a Cartridge icon Cartridge icon, an Ink Levels menu, or a Toner Level indicator to view estimated ink or toner levels.

Check ink or toner levels (Windows)

Use one of the following methods to check your ink or toner levels from your Windows computer.

  • HP Smart app (Windows 10): Download the HP Smart app (in English) from the Windows store. Add your printer to view ink or toner levels on the home screen.

    HP Smart home screen
  • HP Print and Scan Doctor: Download and run HP Print and Scan Doctor. Select your printer, click Printer in the top menu bar, and then click Supply Levels.

    Supply Levels menu in HP Print and Scan Doctor
  • Printer software: Search Windows for HP, and then click your printer name or HP Solution Center. Click Maintain Your Printer, if necessary.

    Example of Estimated Ink Levels in HP Printer Assistant

    If you have not installed the HP printer software, go to HP Software and Driver Downloads. Identify your printer, and then follow the on-screen instructions.

  • HP Laser Printers: Search Windows for Easy Printer Manager, and then click HP Easy Printer Manager.

    Example of Supplies Information in HP Easy Printer Manager

Check ink or toner levels (Mac)

Use the printer software to check ink or toner levels from your Mac computer.

  1. Click the Apple icon Apple icon, click System Preferences, and then click Printers and Scanners, Print & Fax, or Print & Scan.

  2. Select your printer from the list, click Options & Supplies, and then click the Supplies tab.

    Clicking Options & Supplies

Check ink or toner levels (Android, iOS)

Use the HP Smart app to check ink or toner levels from your Android or Apple iOS device.

Go to to install the HP Smart app on your mobile device. Add your printer to view ink or toner levels on the home screen.

The HP Smart app home screen with ink levels

Check ink or toner levels (HP Ink Tank and Smart Tank printers)

If ink levels display as empty in HP printer software, you can visually check the printer ink levels using the ink tank window.

Maintain the printer ink levels between the maximum and minimum fill lines.


Ink levels below the minimum fill line can cause poor print quality. Ink levels above the maximum fill line can result in leaks. Damage to the printer as a result of improperly filling the ink tanks or using non-HP ink is not covered under warranty.

Example of properly filled ink tanks

Example of properly filled ink tanks

Ink tank fill lines

1: Maximum fill line

2: Minimum fill line

Frequently asked questions

Refer to these frequently asked questions for more information about checking ink or toner levels.

How do I check HP Instant Ink cartridge levels?

View ink cartridge levels from your printer software, or from the printer control panel.

Tap the HP Instant Ink icon HP Instant Ink icon on the printer control panel to see ink levels.

To view page counts and cartridge shipment status, visit your HP Instant Ink account page.

How do I install new ink or toner?

Find installation instructions on the HP website.

Go to HP Customer Support, type your printer model, and then look for a Replacing Cartridges document.

If your printer does not use cartridges, look for a Reloading Toner or Refilling Ink Tanks document.

Where do I purchase replacement supplies for my HP printer?

Replacement ink, toner, imaging drums, and other supplies are available from HP and local retailers.

Visit the HP Store to find replacement supplies.

If you are an HP Instant Ink customer, go to HP Instant Ink - Obtaining Replacement Ink Cartridges for more information.

How do I troubleshoot print quality issues?

Learn how to fix print quality problems on HP's website.

To find steps to improve print quality, go to HP Customer Support, and then type your printer model in the search bar. Browse your printer page for a Print Quality document.

What if ink or toner levels shown are not correct?

Ink or toner levels shown in the HP printer software are estimates calculated from usage. These estimates become less accurate under the following conditions.

  • You are not using genuine HP ink or toner.

  • A remanufactured, refilled, or used cartridge is installed.

  • The printer uses ink tanks instead of cartridges.

  • The printer has undergone a full hardware reset.

Which ink or toner supplies work with my printer?

Find compatible supplies on HP's website.

Go to Which Cartridges Work with My HP Printer? to find the correct ink or toner supplies for your printer.






Country/Region: Flag Slovenia