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HP Customer Support - Knowledge Base

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Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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Change your HP printer ePrint email address

Use your HP Smart account (formerly HP Connected) to change the email address you use to send print jobs to your printer.

Change your ePrint email address

Use your HP Smart account to personalize your ePrint email address.

Go to HP Smart (in English), and then sign into your account.
Under ePrint Address, enter the name you want to use, and then click Submit.
Inform any other authorized users of the new address.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

Why can I not reuse my previous ePrint email address?

If you get a prompt that the custom ePrint email already exists, it might be assigned to the printer on a previous HP account or Web Services was turned off during the transfer.

Sign in to the previous HP Smart (in English) account.

If you do not have access to the previous account, turn Web Services off then on, re-add the printer to the new HP account, and then create a different custom email address. In six months, the previous custom email address should be available to reuse.
Click Remove Printer next to the printer name.
Sign in to the new HP account.
Scroll down to ePrint Address, and then click it to expand the menu, if necessary.
Enter the custom name you want to reuse, and then click Submit.
If the address is still not available, create a different custom address.

Where can I find my ePrint email address?

Find the printer ePrint email address on the printer control panel or through your HP account.

Make sure your printer is connected to your local network wirelessly or with an Ethernet cable, and you have internet access. If you set up the printer connection to a computer with a USB cable, HP ePrint does not work.

Follow any steps provided to enable Web Services or claim your printer, if prompted.

From the printer control panel: Tap the HP ePrint icon or button , or navigate to Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu. The ePrint email address displays on the Web Services screen.
From your HP account: Sign in to HP Smart (in English). The ePrint email address is located next to the name of your printer.

How do I change the email address for my HP website account?

The printer ePrint email address is different from the personal email address you used to set up your HP account. Open the HP account settings to change your personal email address.

Sign in to HP Smart (in English), and then click the Account icon or the circle with your initials at the top of the page.
Select Settings, and then scroll down to Account information.
Select the Edit icon next to Primary email address.
Change the email address, and then click Save.
Repeat these steps to change the Username, if necessary.

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