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HP Printers - Printer isn't available error (Android)

When printing from an Android smartphone or tablet, a This printer isn't available right now message displays.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart your printer, router, and mobile device

Restart all devices to clear network and hardware error states.

  1. Turn off the printer, and then turn it on again.

  2. Disconnect the power cable from the router, wait ten seconds, reconnect the cable, and then wait for the internet connection to complete.

  3. Turn off your phone or tablet, and then turn it on again.

Troubleshoot the wireless printer connection

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

  • Reconnect the printer to the network:

    • Printers with touchscreens: Open the Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu. Select your network name, and then enter the password to complete the connection.

    • Printers without touchscreens: Press and hold the Wireless button on the printer until the light starts blinking. Within two minutes press and hold the WPS button on the router. The light on the printer stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

  • Enable Bluetooth during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

Check print settings and status (Android)

Make sure printing is enabled and the print spooler is clear on your Android smartphone or tablet.

  1. Open Settings on your mobile device, tap Connected devices or Connections, and then tap Printing.

  2. Confirm HP Print Service is listed and the status is On. If the service is not listed, tap Add service, and then install the HP Print Service.

  3. In the Settings menu, tap Apps or Applications.

  4. Tap the More icon , and then tap Show System Apps.

  5. Tap Print Spooler. If Print Spooler is not an option, tap Storage, and then tap Print Spooler.

  6. Tap Clear Data or Force Stop.

  7. Restart your mobile device.

Use a different method to print

In some cases, the configuration of your mobile device is not compatible with an HP printing method.

If you cannot print, install the HP Smart app for a guided printer setup, or use Wi-Fi Direct if connecting through a local network is unsuccessful.


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