HP PCs - Troubleshooting wired mouse problems

If the mouse does not work, it could be a connection issue.

1. Turn off the computer.

2. Disconnect the mouse cable.

3. Turn on the computer.

4. Reconnect the mouse to the computer.

   • Connect the mouse to a port directly on the computer rather than a USB hub.

   • Try a different port if the mouse fails to respond using the first port.

   • Try a USB port on the opposite side of the PC. For example, if the mouse is connected to a front USB port, try a rear USB port. Or, if the mouse is connected to a right USB port, try a left USB port.

If the mouse does not work as expected, connect the mouse to a different computer.

1. Make sure that you have a second computer in working condition, and then turn on that computer.

2. Connect the mouse to the second computer.

   • Connect the mouse to a port directly on the computer rather than a USB hub.

   • Try a different port if the mouse fails to respond using the first port.

3. Use the mouse with the second computer.

   • If the mouse does not work with the second computer, the mouse might be defective.

   • If the mouse works with the second computer, continue troubleshooting.

If you do not have a different computer, try using a different mouse with the same computer.

1. Disconnect the mouse from the computer.

2. Connect the second mouse to the computer.

   • Connect the mouse to a port directly on the computer rather than a USB hub.

   • Try a different port if the mouse fails to respond using the first port.

3. Use the second mouse with the computer.

   • If the second mouse works with the same computer, the first mouse might be defective.

   • If the second mouse does not work with the same computer, continue troubleshooting.

Run Component Tests in HP PC Hardware Diagnostics UEFI to test the mouse, and then follow the on-screen instructions.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3. On the Main Menu, click Component Tests.

4. To run the tests, click Mouse/Touchpad, select the test to run, and then click Run once. Follow the on-screen instructions to complete the test.

   Note:

   Your Component Tests menu might be different, depending on the components installed on your computer.

   

Update your Windows 11 or Windows 10 computer using Windows Update.

1. In Windows, search for and open Check for updates.

   If there are any available updates, they begin automatically.

   Note:

   To download and install optional updates, use the following instructions for your operating system:

   • In Windows 11, select Advanced options, select Optional updates, select the updates that you want to install, and then click Download & install.

   • In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install.

2. After the updates install, restart your computer when prompted.