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This document provides the procedure to replace the hard disk drive.
Mean time to repair:10 minutes
Turn the printer power off
Disconnect the power cable.
To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.
This part contains components that are electrostatic discharge (ESD) sensitive. To reduce the possibility of ESD damage, always touch the sheet-metal chassis to ground yourself before touching an ESD sensitive part.
Do not replace the formatter, DC controller, and hard-disk drive simultaneously during a single printer servicing. Doing so might cause the printer to become unstable or inoperable.
Use the table below to identify the correct part number for your printer, and then go to https://parts.hp.com/hpparts to order the part.
Formatter kit part numbers
320 GB HDD kit with instruction guide
500 GB FIPS HDD kit with instruction guide (Government use only)
No special tools are required to install this kit.
Turn the printer power on
Connect the power cable.
Use the power switch to turn the power on.
Print a configuration page to make sure that the printer is functioning correctly.
Follow these steps to remove the formatter.
Unscrew the formatter thumbscrews, and then firmly pull the formatter out of the product. Place the formatter on a clean, flat, grounded surface.
Remove the formatter
Follow these steps to remove the hard-disk drive (HDD).
ESD sensitive assembly.
Disconnect two connectors.
Remove the HDD (1 of 4)
Depress the latches on each side of the bracket.
Remove the HDD (2 of 4)
Slide the HDD in the direction of the arrow to remove it from the bracket.
Remove the HDD (3 of 4)
Remove the connector from the HDD. (Transfer the connector to the new HDD.)
Remove the HDD (4 of 4)
Follow these steps to unpack the replacement assembly.
Dispose of the defective part.
HP recommends responsible disposal of the defective part.
Unpack the replacement part from the packaging.
Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.
Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.
If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.
To install an assembly, reverse the removal steps.
When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.
Follow these steps to install the HDD.
Attach the rails to the new HDD.
Attach the rails
Attach the connector assembly to the HDD.
Attach the connector assembly
Slide the HDD into the bracket.
Insert the HDD
Follow these steps to install the formatter.
Connect the two HDD connectors to the formatter.
Connect the connectors
Insert the formatter into the product.
Install the formatter
Tighten the formatter screws
Tighten the screws
Follow these steps to reconnect the cables.
Reconnect the USB or network cable, and reconnect the power cable to the product and the power outlet.
Do not turn on the product yet.
Follow these steps to reinstall the product firmware.
Locate the product support Web site.
Select Cross operating system (BIOS, Firmware, Diagnostics, etc.).
Locate the firmware download, and then select Download.
Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has a
Insert the USB flash drive into the USB port on the product control panel, and then turn the product power on.
The following message displays on the control panel: Error: 99.09.63 Incorrect Disk. Touch the OK button to continue.
Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.
Touch the down arrow button to scroll to 6 Manage Disk. Touch the OK button to select it.
Touch the down arrow button to scroll to + 6 Boot Device. Touch the OK button to select it.
Touch the down arrow button to scroll to 2 Erase / Unlock. Touch the OK button to select it.
The message Proceed with Requested Action displays. Touch the OK button to select it.
Touch the back button to return to the Pre-Boot menu home screen.
Touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.
Touch the down arrow button to scroll to 1 Download. Touch the OK button to select it.
Touch the down arrow button to scroll to 3 USB Thumbdrive. Touch the OK button to select it.
Touch the down arrow button to scroll to the firmware upgrade file that was downloaded earlier. Touch the OK button to select it.
.bdl files are listed, try saving the file to a different USB flash drive.
Wait while the file transfers. When the transfer is complete, the message Complete displays on the screen.
Turn the product off, remove the USB flash drive, and then turn the product on. Wait for several minutes while the product initializes.