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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07612584

Version: 1

HP Commercial Notebook PCs - Notebook PC webcam may display blurry or orange tint on the computer display

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Jun-2021

Last updated : 09-Jun-2021

DESCRIPTION
The computer webcam might display an orange or blurry tint on the computer display.

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook x360 1030 G4 Notebook PC
  • HP EliteBook x360 1030 G7 Notebook PC (9VL02AV)
Operating Systems:
Microsoft Windows 10 19H2 (Version 1909)
RESOLUTION
To resolve this issue, perform the following steps:
  1. Download and install the appropriate BIOS update.
    Models Affected
    Softpaq Description
    Release Notes
    Download SoftPaq
    HP EliteBook x360 1030 G4 Notebook PC
    HP BIOS and System Firmware (R94)
    Version: 01.08.03 Revision: A
    HP EliteBook x360 1030 G7 Notebook PC (9VL02AV)
    HP BIOS and System Firmware (S93)
    Version: 01.04.01 Revision: A
    note:
    A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.
  2. Download and install the latest appropriate camera driver and software.
    Models Affected
    Softpaq Description
    Release Notes
    Download SoftPaq
    HP EliteBook x360 1030 G4 Notebook PC
    HP Universal Camera Driver 2019
    Version: 2019.0.19041.1
    Revision: A
    HP EliteBook x360 1030 G7 Notebook PC (9VL02AV)
    HP Universal Camera Driver
    Version: 2020.0.19041.3
    Revision: A
    note:
    A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.
    Alternatively, the camera application, version 2021.105.10.0 can be downloaded from the Microsoft Store.

Hardware platforms affected : HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1030 G7 Notebook PC (9VL02AV)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07612584

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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