HP Commercial Notebook PCs - 'MEMORY_MANAGEMENT' error may intermittently display after restarting the computer

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Mar-2021

Last updated : 22-Mar-2021

DESCRIPTION

The computer might display MEMORY_MANAGEMENT error message on a blue screen.

Blue screen with MEMORY_MANAGEMENT error

SCOPE

The information in this document applies to the following:

Computers:

HP ProBook 430 G8 Notebook PC Series
HP ProBook 440 G8 Notebook PC Series
HP ProBook 450 G8 Notebook PC Series
HP ProBook 630 G8 Notebook PC Series
HP ProBook 640 G8 Notebook PC Series
HP ProBook 650 G8 Notebook PC Series
HP ZHAN 66 Pro 14 G4 Notebook PC Series

Operating Systems:

Microsoft Windows 10 20H1 (Version 2004)

RESOLUTION

To resolve this issue, download and install SoftPaq SP111851 or later:

Softpaq Description	Release Notes	Download SoftPaq
Intel Video Driver and Control Panel Version: 27.20.100.8935 Revision: W	SP111851 release notes	SP111851 file download

note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.

Hardware platforms affected : HP ProBook 430 G8 Notebook PC, HP ProBook 430 G8 Notebook PC IDS Base Model, HP ProBook 440 G8 Notebook PC, HP ProBook 440 G8 Notebook PC IDS Base Model, HP ProBook 450 G8 Notebook PC, HP ProBook 450 G8 Notebook PC IDS Base Model, HP ProBook 630 G8 Notebook PC (2M024AV), HP ProBook 630 G8 Notebook PC (2M025AV), HP ProBook 630 G8 Notebook PC (2M026AV), HP ProBook 630 G8 Notebook PC IDS Base Model, HP ProBook 630 G8 Notebook PC RCTO Base Model, HP ProBook 640 G8 Notebook PC (1Y5D7AV), HP ProBook 640 G8 Notebook PC (2Q011AV), HP ProBook 640 G8 Notebook PC (2Q012AV), HP ProBook 640 G8 Notebook PC (2Q013AV), HP ProBook 640 G8 Notebook PC (2Q014AV), HP ProBook 640 G8 Notebook PC (2Q015AV), HP ProBook 640 G8 Notebook PC (2Q016AV), HP ProBook 640 G8 Notebook PC (2Q017AV), HP ProBook 640 G8 Notebook PC IDS Base Model, HP ProBook 640 G8 Notebook PC RCTO Base Model, HP ProBook 650 G8 Notebook PC (1Y5L1AV), HP ProBook 650 G8 Notebook PC (2Q119AV), HP ProBook 650 G8 Notebook PC (2Q120AV), HP ProBook 650 G8 Notebook PC (2Q121AV), HP ProBook 650 G8 Notebook PC (2Q122AV), HP ProBook 650 G8 Notebook PC (2Q123AV), HP ProBook 650 G8 Notebook PC (2Q124AV), HP ProBook 650 G8 Notebook PC (2Q125AV), HP ProBook 650 G8 Notebook PC IDS Base Model, HP ProBook 650 G8 Notebook PC RCTO Base Model, HP ZHAN 66 Pro 14 G4 Notebook PC, HP ZHAN 66 Pro 14 G4 Notebook PC IDS Base Model

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07058372

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP Commercial Notebook PCs - 'MEMORY_MANAGEMENT' error may intermittently display after restarting the computer

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