HP EliteBook x360 830 and x360 1040 G6 Notebook PC - Correct Orientation for SIM Tray Insertion

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Jan-2020

Last updated : 22-Jan-2020

DESCRIPTION

Determine the correct orientation for inserting the SIM tray by looking at the tray; notice that the notches along the sides of the SIM tray are facing upward toward the lid of the notebook in Figure 1 (check mark). This is the correct orientation. Pictures on the right (X) show the SIM tray upside down.

Figure 1. Correct orientation (check mark) and incorrect orientation (X)

Image displaying SIM card tray correct orientation (check mark) and incorrect orientation (X)

The SIM tray will not go in all the way if inserted upside down (X) unless you force it. But forcing the tray in may damage the latching mechanism. Also, if inserting a SIM card with the tray upside down, the card will not be detected.

SCOPE

Information in this document applies to the following:

Computers:

HP EliteBook x360 1040 G6 Notebook PC
HP EliteBook x360 830 G6 Notebook PC

RESOLUTION

Always check the orientation of the SIM tray before inserting it. The notches should be facing upward (see Figure 1, check mark). If the tray does not go in easily, do not force it. Double-check to make sure the tray is oriented properly and that the SIM card is properly inserted into the tray.

Please contact HP for further assistance if needed. Reference this document number when contacting HP.

Hardware platforms affected : HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G6 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06543396

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP EliteBook x360 830 and x360 1040 G6 Notebook PC - Correct Orientation for SIM Tray Insertion

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