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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06531234

Version: 1

HP Laptop and Desktop PCs - EULA Intel Optane Memory and Storage Management App Is Not Localized

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Jan-2020

Last updated : 08-Jan-2020

DESCRIPTION
The Intel Optane Memory and Storage Management application End User License Agreement (EULA) is not localized in specific languages.
Example:
On Japanese images, the EULA license Agreement is in English. Only the buttons and the option to agree are localized. Once the EULA is accepted, all other aspects of the Intel Optane Memory and Storage Management app are localized correctly.
note:
All HP computers that support Intel® Rapid Storage Technology (Intel® RST) software are impacted by this.
Example: The Japanese EULA is in English.

SCOPE
The information in this document applies to the following:
Laptop Computers:
  • HP 15-dw0000 Laptop PC series
  • HP 15-dw1000 Laptop PC series
  • HP 15-dy0000 Laptop PC series
  • HP 15-dy1000 Laptop PC series
  • HP 15s-dr0000 Laptop PC series
  • HP 15s-dr1000 Laptop PC series
  • HP 15s-du0000 Laptop PC series
  • HP 15s-du1000 Laptop PC series
  • HP 15s-dy0000 Laptop PC series
  • HP 15s-dy1000 Laptop PC series
  • HP 15s-fq0000 Laptop PC series
  • HP 15s-fq1000 Laptop PC series
  • HP 15s-fr0000 Laptop PC series
  • HP 15s-fr1000 Laptop PC series
  • HP 15s-fy0000 Laptop PC series
  • HP 15s-fy1000 Laptop PC series
  • HP ENVY 13-aq0000 Laptop PC series
  • HP ENVY 13-aq1000 Laptop PC series
  • HP ENVY 15-dr0000 x360 Convertible PC series
  • HP ENVY 15-dr1000 x360 Convertible PC series
  • HP ENVY 15m-dr0000 x360 Convertible PC series
  • HP ENVY 15m-dr1000 x360 Convertible PC series
  • HP ENVY 17-ce0000 Laptop PC series
  • HP ENVY 17-ce1000 Laptop PC series
  • HP ENVY 17m-ce0000 Laptop PC series
  • HP ENVY 17m-ce1000 Laptop PC series
  • HP Pavilion 11-ap0000 x360 Convertible PC series
  • HP Pavilion 11m-ap0000 x360 Convertible PC series
  • HP Pavilion 14-dh0000 x360 Convertible PC series
  • HP Pavilion 14m-dh0000 x360 Convertible PC series
  • HP Pavilion 14m-dh1000 x360 Convertible PC series
  • HP Pavilion 14q-dh0000 x360 Convertible PC series
  • HP Pavilion 15-dq0000 x360 Convertible PC series
  • HP Pavilion 15-dq1000 x360 Convertible PC series
  • OMEN by HP 15-dh0000 Laptop PC series
  • OMEN by HP 17-cb0000 Laptop PC series
  • OMEN X by HP 2S 15-dg0000 Laptop PC series
Desktop Computers:
  • HP 22-c0000 All-in-One Desktop PC series
  • HP 24-f0000 All-in-One Desktop PC series
  • HP ENVY 795-0000 Desktop PC series
  • HP Pavilion 24-xa0000 All-in-One Desktop PC series
  • HP Pavilion 24-xa1000 All-in-One Desktop PC series
  • HP Pavilion 27-xa0000 All-in-One Desktop PC series
  • HP Pavilion 590-a0000 Desktop PC series
  • HP Pavilion 590-p0000 Desktop PC series
  • HP Pavilion 595-p0000 Desktop PC series
  • HP Pavilion Gaming 15-dk0000 Laptop PC series
  • HP Pavilion Gaming 17-cd0000 Laptop PC series
  • HP Pavilion Gaming 690-0000 PC Series
  • HP Pavilion Gaming 790-0000 PC Series
  • HP Slim 290-p0000 Desktop PC series
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 19H1 (Version 1903)
  • Microsoft Windows 10 19H2 (Version 1909)
RESOLUTION
This is by design. Language localization is not applied on the EULA agreement page, it will only be displayed in English with every language pack.

Hardware platforms affected : HP 15-dw0000 Laptop PC, HP 15-dw1000 Laptop PC series, HP 15-dy0000 Laptop PC, HP 15-dy1000 Laptop PC series, HP 15s-dr0000 Laptop PC, HP 15s-dr1000 Laptop PC series, HP 15s-du0000 Laptop PC, HP 15s-du1000 Laptop PC series, HP 15s-dy0000 Laptop PC, HP 15s-dy1000 Laptop PC series, HP 15s-fq0000 Laptop PC series, HP 15s-fq1000 Laptop PC series, HP 15s-fr0000 Laptop PC series, HP 15s-fr1000 Laptop PC series, HP 15s-fy0000 Laptop PC series, HP 15s-fy1000 Laptop PC series, HP 22-c0000 All-in-One Desktop PC series, HP 24-f0000 All-in-One Desktop PC series, HP ENVY 13-aq0000 Laptop PC series, HP ENVY 13-aq1000 Laptop PC series, HP ENVY 15-dr0000 x360 Convertible PC, HP ENVY 15-dr1000 x360 Convertible PC series, HP ENVY 15m-dr0000 x360 Convertible PC, HP ENVY 15m-dr1000 x360 Convertible PC series, HP ENVY 17-ce0000 Laptop PC series, HP ENVY 17-ce1000 Laptop PC series, HP ENVY 17m-ce0000 Laptop PC series, HP ENVY 17m-ce1000 Laptop PC series, HP ENVY 795-0000 Desktop PC series, HP Pavilion 11-ap0000 x360 Convertible PC, HP Pavilion 11m-ap0000 x360 Convertible PC, HP Pavilion 14-dh0000 x360 Convertible PC, HP Pavilion 14m-dh0000 x360 Convertible PC, HP Pavilion 14m-dh1000 x360 Convertible PC series, HP Pavilion 14q-dh0000 x360 Convertible PC, HP Pavilion 15-dq0000 x360 Convertible PC, HP Pavilion 15-dq1000 x360 Convertible PC series, HP Pavilion 24-xa0000 All-in-One Desktop PC series, HP Pavilion 24-xa1000 All-in-One Desktop PC series, HP Pavilion 27-xa0000 All-in-One Desktop PC series, HP Pavilion 590-a0000 Desktop PC series, HP Pavilion 590-p0000 Desktop PC series, HP Pavilion 595-p0000 Desktop PC series, HP Pavilion Gaming 15-dk0000 Laptop PC, HP Pavilion Gaming 17-cd0000 Laptop PC, HP Pavilion Gaming 690-0000 PC Series, HP Pavilion Gaming 790-0000 PC Series, HP Slim 290-p0000 Desktop PC series, OMEN X by HP 2S 15-dg0000 Laptop PC series, OMEN by HP 15-dh0000 Laptop PC series, OMEN by HP 17-cb0000 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06531234

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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