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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06426827

Version: 2

HP Commercial Notebooks and Mobile Workstation PCs - Wake-On-LAN Does Not Work When Fast Startup is Enabled

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Aug-2019

Last updated : 02-Aug-2019

DESCRIPTION
The Wake-on-LAN (WOL) feature does not work with any low power states (S3, S4, and S5). This occurs when the Fast startup option is enabled.

SCOPE
The information in this document applies to the following:
Computers:
HP Commercial Notebooks and Mobile Workstations
Operating Systems:
  • Microsoft Windows 10
  • Microsoft Windows 8
  • Microsoft Windows 8.1
RESOLUTION
To resolve this issue, perform the following steps to disable the Fast Startup option, then ensure Power Management Event (PME) is enabled in Device Manager.
Procedure 1. Disable Fast startup.
  1. Open Windows Control Panel.
  2. Select Hardware and Sound.
  3. Select Power Options -> System Settings.
  4. Select Chose what the power buttons do.
  5. Uncheck Turn on fast startup (recommended).
  6. Select Save changes.
  7. Close the Control Panel.
Procedure 2. Enable Power Management Event (PME) in Device Manager.
  1. Click Start.
  2. Select the Settings icon.
  3. Type Device Manager in the Find a Setting field.
  4. Open Device Manager.
  5. Select Network Adapters.
  6. Right-click Intel(R) Ethernet Connection 1219-LM.
  7. Select Properties.
  8. Select the Advanced tab.
  9. Select Enable PME in the left pane.
  10. Ensure the value is set to Enabled.
  11. Select OK.
  12. Close Device Manager.
NOTE: If the AC adapter is disconnected, then reconnected while the computer is powered off, the Wake-On-Lan feature may not work to power on the computer. To ensure WOL works, power the computer off with the AC power connected.

Hardware platforms affected : HP Collaboration PC G3, HP Elite Slice, HP Elite Slice Configurable Material, HP Elite Slice G2 - Audio Ready with Microsoft Teams Rooms, HP Elite Slice G2 - Audio Ready with Zoom Rooms, HP Elite Slice G2 - Partner Ready with Microsoft Teams Rooms, HP Elite Slice G2 with Intel Unite (2YP74AV), HP Elite Slice G2 with Microsoft Teams Rooms, HP Elite Slice G2 with Zoom Rooms, HP Elite Slice for Meeting Rooms, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G2 Notebook PC (ENERGY STAR), HP EliteBook 720 G3 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G3 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G6 Base Model Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G6 Base Model Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G6 Base Model Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G6 Notebook PC (6KV77AV), HP EliteBook 8560w Mobile Workstation, HP EliteBook Revolve 810 G2 Tablet, HP EliteBook x360 830 G7 Notebook PC, HP EliteBook x360 830 G7 Notebook PC (8MQ31AV) (deleted), HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC (3AE44AV), HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G5 Desktop Mini PC, HP EliteDesk 705 G5 Desktop Mini PC, HP EliteDesk 705 G5 Desktop Mini PC Configurable Material, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 35W G4 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC, HP EliteDesk 800 65W G4 Desktop Mini PC (2YH19AV), HP EliteDesk 800 95W G4 Desktop Mini PC, HP EliteDesk 800 95W G4 Desktop Mini PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR), HP EliteDesk 800 G4 Desktop Mini PC Configurable Material, HP EliteDesk 800 G4 Desktop Mini PC Configurable Material, HP EliteDesk 800 G4 Tower PC, HP EliteDesk 800 G4 Tower PC, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteDesk 800 G5 Desktop Mini PC Configurable Material, HP EliteDesk 800 G5 Small Form Factor PC, HP EliteDesk 800 G5 Small Form Factor PC, HP EliteDesk 800 G5 Tower PC, HP EliteDesk 800 G5 Tower PC (6BD60AV), HP EliteDesk 800 G5 Tower PC (6BD61AV), HP EliteDesk 800 G6 Desktop Mini PC, HP EliteDesk 800 G6 Desktop Mini PC, HP EliteDesk 800 G8 Desktop Mini PC, HP EliteDesk 800 G8 Desktop Mini PC Configurable Material, HP EliteDesk 800 G8 Desktop Mini PC Configurable Material Model, HP EliteDesk 805 G6 Desktop Mini PC, HP EliteDesk 805 G6 Desktop Mini PC (2Q295AV), HP EliteDesk 805 G6 Small Form Factor PC, HP EliteDesk 805 G6 Small Form Factor PC (1C7Z8AV), HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 34-in Curved All-in-One Business PC, HP EliteOne 1000 G2 23.8-in All-in-One Business PC (3DB51AV), HP EliteOne 1000 G2 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G2 34-in Curved All-in-One Business PC, HP ElitePad 1000 G2 Tablet, HP Engage Flex Pro Retail System, HP Engage Flex Pro-C Retail System, HP Engage Go Mobile System, HP Engage One All-in-One System, HP Engage One Pro AIO System, HP ProBook 11 EE G1 Notebook PC, HP ProBook 11 EE G2 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G5 Notebook PC Bundle, HP ProBook 430 G6 Notebook PC, HP ProBook 430 G6 Notebook PC (Reef) Configurable Material, HP ProBook 430 G7 Notebook PC (9UU28AV), HP ProBook 430 G7 Notebook PC (Rimu 1.0) Configurable Material, HP ProBook 430 G8 Notebook PC, HP ProBook 430 G8 Notebook PC (2V656AV), HP ProBook 440 G0 Notebook PC (ENERGY STAR), HP ProBook 440 G1 Notebook PC (ENERGY STAR), HP ProBook 440 G2 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G6 Notebook PC (4RZ55AV), HP ProBook 440 G6 Notebook PC (Ramia) Configurable Material, HP ProBook 440 G7 Notebook PC, HP ProBook 440 G7 Notebook PC (Redbay 1.0) Configurable Material, HP ProBook 440 G8 Notebook PC, HP ProBook 440 G8 Notebook PC (Rabon 1.0) Configurable Material, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445 G7 Notebook PC, HP ProBook 445 G7 Notebook PC (Pecan14 1.0) Configurable Material, HP ProBook 445 G8 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 446 G3 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G5 Notebook PC Bundle, HP ProBook 450 G6 Notebook PC, HP ProBook 450 G7 Notebook PC, HP ProBook 450 G8 Notebook PC (1A890AV), HP ProBook 450 G8 Notebook PC (Raritan 1.0) Configurable Material, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC (ENERGY STAR), HP ProBook 455 G3 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 455 G6 Notebook PC (Pelican15) Configurable Material, HP ProBook 455 G6 Notebook PC (Pelican15) Configurable Material, HP ProBook 455 G6 Notebook PC (Pigeon15) Configurable Material, HP ProBook 455 G7 Notebook PC (Pecan15 1.0) Configurable Material, HP ProBook 455 G8 Notebook PC (1Y9H2AV), HP ProBook 455 G8 Notebook PC Configurable Material, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G0 Notebook PC (ENERGY STAR), HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 630 G8 Notebook PC, HP ProBook 630 G8 Notebook PC (Ionian13) Configurable Material, HP ProBook 635 Aero G7 Notebook PC (Grizzly 1.0) Configurable Material, HP ProBook 635 Aero G8 Notebook PC Configurable Material, HP ProBook 635 Aero G8 Notebook PC Configurable Material Model, HP ProBook 640 G1 Notebook PC (ENERGY STAR), HP ProBook 640 G2 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC Configurable Material, HP ProBook 640 G5 Notebook PC, HP ProBook 640 G5 Notebook PC Configurable Material, HP ProBook 640 G7 Notebook PC (CocoaR) Configurable Material, HP ProBook 640 G8 Notebook PC (Ionian14) Configurable Material, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G4 Hex Core Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC (Chromia15) Configurable Material, HP ProBook 650 G5 Notebook PC, HP ProBook 650 G5 Notebook PC (Coconut) Configurable Material, HP ProBook 650 G7 Notebook PC, HP ProBook 650 G7 Notebook PC (CoconutR) Configurable Material, HP ProBook 650 G8 Notebook PC, HP ProBook 650 G8 Notebook PC (Ionian15) Configurable Material, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC Bundle, HP ProBook 655 G2 Notebook PC (ENERGY STAR), HP ProBook 655 G3 Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G4 EE Notebook PC, HP ProBook x360 11 G4 EE Notebook PC Configurable Material, HP ProBook x360 11 G5 Configurable Material, HP ProBook x360 11 G5 EE Notebook PC, HP ProBook x360 11 G6 EE (Aloe 2.0) Configurable Material, HP ProBook x360 11 G6 EE Notebook PC, HP ProBook x360 11 G7 Education Edition Configurable Material, HP ProBook x360 11 G7 Education Edition Notebook PC, HP ProBook x360 435 G7 Notebook PC, HP ProBook x360 435 G7 Notebook PC (Primrose 1.0) Configurable Material, HP ProBook x360 435 G8 Notebook PC, HP ProBook x360 435 G8 Notebook PC Configurable Material, HP ProBook x360 440 G1 Notebook PC, HP ProDesk 400 G4 Desktop Mini PC, HP ProDesk 405 G4 Desktop Mini PC, HP ProDesk 405 G4 Desktop Mini PC Configurable Material, HP ProDesk 600 Desktop PC (Daario) Configurable Material, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G4 Desktop Mini PC, HP ProDesk 600 G4 Microtower PC, HP ProDesk 600 G4 Small Form Factor PC, HP ProDesk 600 G5 Desktop Mini PC, HP ProDesk 600 G5 Desktop Mini PC Configurable Material, HP ProDesk 600 G6 Desktop Mini PC, HP ProDesk 600 G8 Desktop Mini PC, HP ProDesk 600 G8 Desktop Mini PC Configurable Material, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G4 21.5-inch FHD Non-Touch JPN All-in-One Business PC, HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC, HP ProOne 600 G5 21.5-in All-in-One Business PC, HP ProOne 600 G6 22 All-in-One PC, HP ProOne 600 G6 22 All-in-One PC Configurable Material, HP ProOne 600/ZHAN 66 Pro G2 G5 21.5-in All-in-One Business PC Configurable Material, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation Bundle, HP ZBook 14u G6 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 15v G5 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook Create G7 Notebook PC, HP ZBook Firefly 14 G7 Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation, HP ZBook Fury 15 G7 Mobile Workstation, HP ZBook Fury 17 G7 Mobile Workstation, HP ZBook Power G7 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G7 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook x2 G4 Detachable Workstation, HP ZHAN 66 Pro G1 21.5 inch FHD Non-Touch GPU All-in-One Business PC, HP ZHAN 66 Pro G1 23.8 inch FHD Non-Touch GPU All-in-One Business PC, HP ZHAN 66 Pro G2 21.5-in All-in-One, HP ZHAN 66 Pro G3 22 All-in-One PC, HP Zhan60 G1 21.5-inch FHD Non-Touch GPU All-in-One Business PC, HP mt31 Mobile Thin Client (7GF07AV)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06426827

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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