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HP Customer Support - Knowledge Base

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    Fix HP Printer issue on macOS

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HP LaserJet Pro M304, M305, M404, M405 - 13.14, 13.15 jam error in the duplexer

13.14, 13.15 jam error in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, a message displays on the printer control panel.
  • 13.14.yz Paper is jammed inside the printer
  • 13.15.yz Paper is jammed inside the printer
  1. Open and completely remove Tray 2 from the printer.
    Figure : Remove Tray 2
  2. Push the green button inside the tray opening to release the duplex pan.
    Figure : Push green button to release duplex pan
  3. Remove any jammed paper from inside the duplexer.
    Figure : Remove jammed paper
  4. Close the duplex pan.
    Figure : Close duplex pan
  5. Reinsert Tray in the printer.
    Figure : Reinsert Tray 2 and push it inward to close it
  6. Open the front door on the printer, and then close the front door.
    Figure : Open the front door
    Figure : Close the front door

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Country/Region: Flag Slovenia

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