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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06293725

Version: 1

HP EliteBook x360 830 G5 Notebook PCs - WWAN Status Shows Disconnected After Computer Restarts

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Apr-2019

Last updated : 09-Apr-2019

DESCRIPTION
The Wireless Wide Area Network (WWAN) does not automatically reconnect. This is occurs after the computer restarts, or resumes from sleep or hibernation.

SCOPE
The information in this document applies to the following:
Accessories:
  • HP lt4210 4G module

Firmware versions affected:
  • All

Computers:
  • HP EliteBook x360 830 G5 Notebook PC
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
To resolve this issue, download and install the latest Windows Updates.
  1. Click Start.
  2. Select Settings.
  3. Select Update & Security.
  4. Select Check for updates.
  5. Allow the Windows Update to download and install the updates.
  6. Restart the computer.
  7. Go back to Windows Update and select View update history.
  8. Confirm KB4482887 is installed.
  9. Close Windows Updates.

Hardware platforms affected : HP EliteBook x360 830 G5 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06293725

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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