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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05906931

Version: 1

Advisory: ZBook Studio G4, G3 - 92.4WHr Long Life Battery Prevents Use Of Second M.2 Drive Bay

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Jan-2018

Last updated : 23-Jan-2018

DESCRIPTION
The second M.2 drive bay may be unavailable for use when the ZBook Studio G4 and G3 are configured with a 92.4Whr Long Life battery. The additional length of the battery occupies the same space as the M.2 mounting bracket for the second drive.
This issue affects ZBook Studio G4 configurations purchased with the 92.4WHr battery.
Additionally, if the 92.4WHr battery is purchased as an accessory for the ZBook Studio G4 or G3, the M.2 mounting bracket for the second drive must be removed prior to installing the battery.

sourceInformation

SCOPE
  • Systems:
    • HP ZBook Studio G3 Mobile Workstation
    • HP ZBook Studio G3 Mobile Workstation
    • HP ZBook Studio G3 Mobile Workstation (ENERGY STAR)
    • HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle
    • HP ZBook Studio G3 Mobile Workstation Bundle
    • HP ZBook Studio G4 Mobile Workstation
    • HP ZBook Studio G4 Mobile Workstation
    • HP ZBook Studio G4 Mobile Workstation (ENERGY STAR)
    • HP ZBook Studio G4 Mobile Workstation Bundle
    Operating Systems:
    • Non-OS Specific
RESOLUTION
The ZBook Studio is designed to support a second M.2 drive or the 92.4WHr battery, but not both.

Hardware platforms affected : HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05906931

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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