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HP Solutions - Get Post-Sales Support

Web Support

Use this document to get web and phone support for HP solutions.

MyHPSupport

  1. Sign in with an HP Sign-In account.
  2. In the Use Serial Number text box, type HPONDEMAND, and then click Create case.
  3. Type the name of your solution and your SAID number, if available.
  4. Complete the required information for the populating case information, and then submit it.
    An agent will contact you after receiving the submission.

Phone Support

Prior to contacting HP for support, please be prepared to provide the following:
  • Solution name (e.g. Secure Print, Capture and Route, Udocx)
  • SAID (Service Agreement ID) — If you have an SAID, please have it available.
  1. Call the country-specific number:
  2. At the first voice prompt, say “Software.”
  3. State the “Software” or “Solution” name:
    • “Access Control”
    • “Capture and Route”
    • “Insights”
    • “Secure Print”
    • “Udocx for Office 365”
    • “Udocx for Office 365 Business”
    • “Udocx for Office 365 Smart Filing”
    note:
    For any solution not listed above, say “Access Control.”
  4. Provide the call agent with your contact information and, if you have one, your Service Agreement ID (“SAID”).
  5. You will be routed to the Software Support center.
  6. If you do not have the SAID, request that the agent “please use the Provisional SAID process.”
note:
Subscription based solutions have no SAID. Support is included for the life of the Term.

Post-Sales Support for the Americas

COUNTRY
TELEPHONE
Argentina
0800-555-5000
+54 (11) 4708-1600
Bolivia
800–110–193
Brazil
+55 (11) 4004-7751
0-800-709-7751
Canada
+1 844-732-9070
Caribbean
1-800-711-2884
Chile
800-360-999
+56 (2) 2705-5299
Columbia
01-8000-51-474-68368
+57 (1) 602-9191
Costa Rica
0-800-011-0524
El Salvador
1-800-711-2884
Guatemala
1-800-999-5105
Honduras
1-800-711-2884
Mexico
01-800-474-6836
+52 (55) 5258-9922
Nicaragua
1-800-711-2884
Panama
1-800-711-2884
Paraguay
009-800-541-0006
Peru
0-800-10111
+51-1-411-2000
Puerto Rico
1-877-232-0589
Uruguay
0004-054-177
Venezuela
0-800-474-68368
+58-212-287-8099
United States
+1 844-732-9070

Post-Sales Support for Europe, the Middle East, and Africa

COUNTRY
HOURS
TELEFON / EMAIL
Austria
Monday — Friday
08:00 – 18:00
+43 (0) 1206091224
vasDACHBF@hp.com (Service requests)
mailto:vasDACHsupply@hp.com (Supply requests)
Belgium (Dutch)
Monday — Friday
08:00 – 17:30
+32 (0) 26264110
Belgium (French)
Monday — Friday
08:00 – 17:00
+32 (0) 25541750
vas.bf@hp.com (Service requests)vas.order@hp.com (Supply requests)
Bulgaria
Monday — Friday
09:00 – 18:00
+359(0)29358261
Croatia
Monday — Friday
08:00 – 17:00
+385 (0) 17776175
Czech Republic
Monday — Friday
08:00 – 17:00
+420 (0) 2460 19752
Denmark
Monday — Friday
08:00 – 17:00
+45 (0) 43682303
Finland
Monday — Friday
08:00 – 17:00
+358 (0) 20388000
France
Monday — Friday
08:00 – 18:00
+33 (0) 157324106
vas.bf@hp.com (Service requests)
vas.order@hp.com (Supply requests)
Germany
Monday — Friday
08:00 – 18:00
+49 (0) 69380789194
Greece
Monday — Friday
08:00 – 17:00
+30 (0) 2112111560
Hungary
Monday — Friday
08:00 – 17:00
+36 (0) 13285336
Ireland
Monday — Friday
08:00 - 18:00
+353 (0) 16569759
vasUKIsupplies@hp.com (Supply requests)
Israel
Sunday — Thursday
09:00 - 18:00
01809443075
Italy
Monday — Friday
08:00 – 18:00
+39 (0) 269430638
vas.order@hp.com (Supply requests)
Kazakhstan
Monday — Friday
09:00 — 19:00
8(727)3493548
Luxembourg
Monday — Friday
08:00 – 17:00
+352 (0) 24871398
vas.bf@hp.com (Service requests)
vas.order@hp.com (Supply requests)
Netherlands
Monday — Friday
08:00 – 17:30
+31 (0) 202035155
Norway
Monday — Friday
08:00 – 17:00
+47 (0) 22310608
Poland
Monday — Friday
09:00 – 17:00
+48 (0) 22300 0830
Portugal
Monday — Friday
09:00 — 18:00
+351 (0) 213176350
Romania
Monday – Friday
9:00-18:00
+40 (0) 216550762
RSA
Monday – Friday
08:00 - 17:00
0800 981894
Russia
Monday – Friday
09:00 – 18:00
+7 (0) 4955437623
Serbia
Monday – Friday
09:00 — 17:00
+381 (0) 11 264 8845
Slovak Republic
Monday – Friday
08:00 - 17:00
+421 (0) 23300 2640
Slovenia
Monday – Friday
08:00 - 17:00
+386 (0) 16001427
Spain
Monday – Friday
08:00 - 18:00
+34 (0) 912757782
vas.bf@hp.com (Service requests)
vas.order@hp.com (Supply requests)
Sweden
Monday – Friday
08:00 - 17:00
+46 (0) 771303090
Switzerland (French)
Monday – Friday
08:00 - 18:00
+41 (0) 435579108
vas.bf@hp.com (Service requests)
vas.order@hp.com (Supply requests)
Switzerland (German)
Monday – Friday
08:00 - 18:00
+41 (0) 435579107
vasDACHBF@hp.com (Service requests)
vasDAchsupply@hp.com (Supply requests)
Switzerland (Italian)
Monday – Friday
08:00 - 18:00
+41 (0) 435579109
vas.bf@hp.com (Service requests)
vas.order@hp.com (Supply requests)
Turkey
Monday – Friday
08:30 - 18:00
+902123755293
UAE
Monday – Friday
07:30 - 17:00
0044 203 564 63 98 (International)
80004441483 (local, hidden option 8)
UK
Monday – Friday
08:00 - 18:00
+44 (0) 8456047456
vasUKIbreakfix@hp.com (Service requests)
vasUKIsupplies@hp.com (Supply requests)

Post-Sales Support for Asia Pacific and Japan

COUNTRY
TELEPHONE
Australia
1 800 739 350
+61 2 8278 4072
Bangladesh
Partner support
China
800-8103888
India
1 800 200 0047
3030 6363 (prefix city code)
Indonesia
001 803 440 320
+62 21 408 3503
Japan
0120 742 594
Korea
1588-3003
New Zealand
0800 121 018
+64 9339 1627
Philippines
1-800-1441-0094
+63 2 395 3329
Singapore
65 6272 5300
Sri Lanka
Partner Support
Taiwan
0800-010-055
Thailand
1800 294 207
02 787 3344
Vietnam
1800 588 868

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