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HP ScanJet Enterprise Flow 5000 s4, 7000 s3 - Basic troubleshooting tips

Basic troubleshooting tips
Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when encountering scanning problems.
  • If scanning a document that will be analyzed using optical character recognition (OCR), make sure that the original document is clear enough to be analyzed.
  • Make sure that the USB and power cables are firmly seated in their respective connectors on the back of the scanner, and that the power cord is plugged into a working electrical outlet or surge protector.
  • Make sure that the scanner has not automatically turned off. If it has, press the Power button to turn on the scanner.
  • Ensure that the scanner is receiving power.
    • Check that the Power LED on the control panel is on.
    • If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.
    • If power is available to the power outlet or surge protector but the Power LED is still not on, the power supply might be defective. Go to www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 for assistance.
  • If the scanning software displays a Scanner not found message when trying to use the scanner, perform the following steps. After each step, relaunch the scan application to see if the scanner is working. If the problem persists, proceed with the next step.
    • Verify that the USB cable is correctly connected.
    • If the scanner is connected to the computer through a USB hub or through a USB port on the front of the computer, disconnect the scanner, and then reconnect it to a USB port on the back of the computer.
    • Turn off the scanner, wait 30 seconds, and then turn on the scanner.
    • Restart the computer, and then try to launch the application again.
    • If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. Go to www.hp.com/support to locate software, firmware, and driver updates for the scanner.
  • If the scanner is connected to the computer through a USB hub or through a USB port on the front of the computer, disconnect the scanner and then reconnect it to a USB port on the back of the computer.
  • Make sure that the Simplex Scan button or the Duplex Scan button is enabled (see “Product accessibility” for more information).
  • Turn off the scanner, wait 30 seconds, and then turn on the scanner.
  • Make sure that the document feeder hatch is closed. Check the control-panel display for a Hatch Open error message.
  • Restart the computer.
If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. See www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 to locate software, firmware, and driver updates for the scanner.

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