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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05225576

Version: 1

Advisory: HP Computers - HP Drive Encryption Is Not Supported for Windows 10 Anniversary Update

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Aug-2016

Last updated : 04-Aug-2016

DESCRIPTION
Due to new signature verification requirements introduced with Windows 10 Anniversary (Version 1607, Build 14393, Redstone1), HP Drive Encryption (HPDE) is not compatible. Installing HPDE after performing a new installation of Windows 10 Anniversary Update causes various serious problems to occur:
  • The computer stops responding (hangs) with a black screen.
  • The computer will not shut down or restart.
  • With fast startup enabled the computer will not shut down.
  • The System event log shows volmgr error ID 45 and 46
  • With Fast Startup disabled the computer will not enter a low power state (S3, S4, etc.).
  • With bitlocker encryption enabled, the computer will not enter a reduced power state (S3, S4, etc.).
NOTE: HPDE will work if installed under with Windows 10 versions prior to the Anniversary Update. If upgrading from the earlier version of Windows 10, with HPDE already installed, it will still work but is not supported and HP does not recommend using HPDE with Windows 10 versions after Windows 10 November Update (Version 1511, Build 10586, Threshold 2).

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP Elite x2 1011 G1
  • HP Elite x2 1012 G1
  • HP EliteBook 720 G1 Notebook PC
  • HP EliteBook 720 G2 Notebook PC
  • HP EliteBook 725 G2 Notebook PC
  • HP EliteBook 725 G3 Notebook PC
  • HP EliteBook 740 G1 Notebook PC
  • HP EliteBook 740 G2 Notebook PC
  • HP EliteBook 745 G2 Notebook PC
  • HP EliteBook 745 G3 Notebook PC
  • HP EliteBook 750 G1 Notebook PC
  • HP EliteBook 750 G2 Notebook PC
  • HP EliteBook 755 G2 Notebook PC
  • HP EliteBook 755 G3 Notebook PC
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 820 G2 Notebook PC
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 828 G3 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G2 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 8460p Notebook PC
  • HP EliteBook 848 G3 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 850 G2 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP EliteBook 8560p Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Folio 9480m Notebook PC
  • HP EliteBook Revolve 810 G1 Convertible Tablet
  • HP EliteBook Revolve 810 G2 Tablet
  • HP EliteBook Revolve 810 G3 Tablet
  • HP EliteDesk 700 G1 Microtower PC
  • HP EliteDesk 700 G1 Small Form Factor PC
  • HP EliteDesk 705 G1 Desktop Mini PC
  • HP EliteDesk 705 G1 Microtower PC
  • HP EliteDesk 705 G1 Small Form Factor PC
  • HP EliteDesk 705 G2 Desktop Mini PC
  • HP EliteDesk 705 G2 Microtower PC
  • HP EliteDesk 705 G2 Small Form Factor PC
  • HP EliteDesk 800 35W G2 Desktop Mini PC
  • HP EliteDesk 800 65W G2 Desktop Mini PC
  • HP EliteDesk 800 G1 Desktop Mini PC
  • HP EliteDesk 800 G1 Small Form Factor PC
  • HP EliteDesk 800 G1 Tower PC
  • HP EliteDesk 800 G1 Ultra-slim PC
  • HP EliteDesk 800 G2 Small Form Factor PC
  • HP EliteDesk 800 G2 Tower PC
  • HP EliteDesk 880 Microtower PC
  • HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC
  • HP EliteOne 705 G2 23-inch Touch All-in-One PC
  • HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC
  • HP EliteOne 800 G1 All-in-One PC
  • HP EliteOne 800 G1 Base Model Retail System
  • HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC
  • HP EliteOne 800 G2 23-inch Touch All-in-One PC
  • HP ElitePad 1000 G2 Healthcare Base Model Tablet
  • HP ElitePad 1000 G2 Healthcare Tablet
  • HP ElitePad 1000 G2 Healthcare TC Tablet
  • HP ElitePad 1000 G2 Tablet
  • HP Pro Tablet608 G1
  • HP Pro x2 612 G1
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 430 G2 Notebook PC
  • HP ProBook 430 G3 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 440 G2 Notebook PC
  • HP ProBook 440 G3 Notebook PC
  • HP ProBook 445 G1 Notebook PC
  • HP ProBook 445 G2 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G2 Notebook PC
  • HP ProBook 450 G3 Notebook PC
  • HP ProBook 455 G1 Notebook PC
  • HP ProBook 455 G2 Notebook PC
  • HP ProBook 455 G3 Notebook PC
  • HP ProBook 470 G0 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 470 G2 Notebook PC
  • HP ProBook 470 G3 Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 645 G1 Notebook PC
  • HP ProBook 645 G2 Notebook PC
  • HP ProBook 650 G1 Notebook PC
  • HP ProBook 650 G2 Notebook PC
  • HP ProBook 655 G1 Notebook PC
  • HP ProBook 655 G2 Notebook PC
  • HP ProDesk 400 G1 Base Small Form Factor PC
  • HP ProDesk 400 G1 Desktop Mini PC
  • HP ProDesk 400 G1 Microtower PC
  • HP ProDesk 400 G1 Small Form Factor PC
  • HP ProDesk 400 G2 Desktop Mini PC
  • HP ProDesk 400 G2 Microtower PC
  • HP ProDesk 400 G2 Small Form Factor PC
  • HP ProDesk 400 G2.5 Small Form Factor PC
  • HP ProDesk 400 G3 Microtower PC
  • HP ProDesk 400 G3 Small Form Factor PC
  • HP ProDesk 405 G1 Microtower PC
  • HP ProDesk 405 G2 Microtower PC
  • HP ProDesk 405 G3 Microtower PC
  • HP ProDesk 480 G1 Microtower PC
  • HP ProDesk 480 G2 Microtower PC
  • HP ProDesk 480 G3 Microtower PC
  • HP ProDesk 485 G2 Microtower PC
  • HP ProDesk 490 G1 Microtower PC
  • HP ProDesk 490 G2 Microtower PC
  • HP ProDesk 490 G3 Microtower PC
  • HP ProDesk 498 G2 Microtower PC
  • HP ProDesk 498 G3 Microtower PC
  • HP ProDesk 600 G1 Desktop Mini PC
  • HP ProDesk 600 G1 Small Form Factor PC
  • HP ProDesk 600 G1 Tower PC
  • HP ProDesk 600 G2 Desktop Mini PC
  • HP ProDesk 600 G2 Desktop Mini
  • HP ProDesk 600 G2 Microtower PC
  • HP ProDesk 600 G2 Small Form Factor PC
  • HP ProOne 400 G1 19.5-inch Non-Touch All-in-One PC
  • HP ProOne 400 G1 21.5-inch Touch All-in-One PC
  • HP ProOne 400 G1 23-inch Non-Touch All-in-One PC
  • HP ProOne 400 G2 20-inch Non-Touch All-in-One PC
  • HP ProOne 400 G2 20-inch Touch All-in-One PC
  • HP ProOne 460 G2 20-inch Non-Touch All-in-One PC
  • HP ProOne 480 G2 20-inch Non-Touch All-in-One PC
  • HP ProOne 600 G1 All-in-One PC
  • HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC
  • HP ZBook 15 G2 Mobile Workstation
  • HP ZBook 15 G2 Mobile Workstation
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15 Mobile Workstation
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 15u G2 Mobile Workstation
  • HP ZBook 15u G3 Mobile Workstation
  • HP ZBook 17 G2 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook 17 Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation
Operating Systems:
  • Microsoft Windows 10
RESOLUTION
HP Drive Encryption is not supported for Windows 10 Anniversary Update (or later). Do not install HPDE after a fresh installation (not upgrade) of Microsoft Windows 10 Anniversary Update (Version 1607, Build 14393, Redstone1).
NOTE: HP will not be offering HPDE support for Windows 10 Anniversary Update or beyond. HP recommends BitLocker as an alternate encryption solution.

Hardware platforms affected : HP (10 Pk) EliteDesk 705 Series Bezel Support Kit, HP Elite x2 1011 G1, HP Elite x2 1012 G1, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Base Model Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Base Model Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Base Model Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Base Model Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR) (deleted), HP EliteBook Revolve 810 G3 Base Model Tablet, HP EliteDesk 700 G1 Microtower PC, HP EliteDesk 700 G1 Small Form Factor PC, HP EliteDesk 705 G1 Desktop Mini PC, HP EliteDesk 705 G1 Microtower PC, HP EliteDesk 705 G1 Small Form Factor PC, HP EliteDesk 705 G2 Desktop Mini PC, HP EliteDesk 705 G2 Microtower PC, HP EliteDesk 705 G2 Small Form Factor PC, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Small Form Factor PC, HP EliteDesk 800 G1 Tower PC, HP EliteDesk 800 G1 Ultra-slim PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 880 G1 Tower PC, HP EliteOne 705 G1 23-inch Non-Touch All-in-One PC, HP EliteOne 705 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G1 21.5 Non-Touch All-in-One PC, HP EliteOne 800 G1 All-in-One PC, HP EliteOne 800 G1 Base Model Retail System, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP ElitePad 1000 G2 Healthcare Base Model Tablet, HP ElitePad 1000 G2 Healthcare TC Tablet, HP ElitePad 1000 G2 Healthcare Tablet, HP ElitePad 1000 G2 Healthcare Tablet (ENERGY STAR) (deleted), HP ElitePad 1000 G2 Tablet, HP ElitePad 1000 G2 Tablet (Windows Embedded 8.1 Industry Pro 64), HP ElitePad 1000 G2 Tablet (Windows Embedded 8.1 Industry Pro 64) (ENERGY STAR) (deleted), HP Pro Tablet 608 G1, HP Pro x2 612 G1, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProDesk 400 G1 Base Small Form Factor PC, HP ProDesk 400 G1 Desktop Mini PC, HP ProDesk 400 G1 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G1 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 400 G1 Microtower PC, HP ProDesk 400 G1 Small Form Factor PC, HP ProDesk 400 G1 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G2 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 400 G2 Microtower PC, HP ProDesk 400 G2 Microtower PC (ENERGY STAR), HP ProDesk 400 G2 Small Form Factor PC, HP ProDesk 400 G2 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G2.5 Small Form Factor PC, HP ProDesk 400 G2.5 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G2.5 Small Form Factor PC Bundle (ENERGY STAR), HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Microtower PC (ENERGY STAR), HP ProDesk 400 G3 Microtower PC Bundle, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 400 G3 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G3 Small Form Factor PC (ENERGY STAR) Bundle, HP ProDesk 405 G1 Microtower PC, HP ProDesk 405 G2 Microtower PC, HP ProDesk 405 G3 Microtower PC, HP ProDesk 405 G3 Microtower PC (ENERGY STAR), HP ProDesk 480 G1 Microtower PC, HP ProDesk 480 G2 Microtower PC, HP ProDesk 480 G3 Microtower PC, HP ProDesk 480 G3 Microtower PC (ENERGY STAR), HP ProDesk 485 G2 Microtower PC, HP ProDesk 490 G1 Microtower PC, HP ProDesk 490 G1 Microtower PC (ENERGY STAR), HP ProDesk 490 G2 Microtower PC, HP ProDesk 490 G2 Microtower PC (ENERGY STAR), HP ProDesk 490 G3 Microtower PC, HP ProDesk 490 G3 Microtower PC (ENERGY STAR), HP ProDesk 490 G3 Microtower PC (ENERGY STAR) Bundle, HP ProDesk 498 G2 Microtower PC, HP ProDesk 498 G3 Microtower PC, HP ProDesk 498 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G1 Desktop Mini PC, HP ProDesk 600 G1 Small Form Factor PC, HP ProDesk 600 G1 Tower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G2 Desktop Mini PC Bundle (ENERGY STAR), HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProOne 400 G1 19.5-inch Non-Touch All-in-One PC, HP ProOne 400 G1 19.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G1 21.5-inch Touch All-in-One PC, HP ProOne 400 G1 21.5-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G1 23-inch Non-Touch All-in-One PC, HP ProOne 400 G1 23-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G2 20-inch Non-Touch All-in-One PC, HP ProOne 400 G2 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 400 G2 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 460 G2 20-inch Non-Touch All-in-One PC, HP ProOne 460 G2 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 480 G2 20-inch Non-Touch All-in-One PC, HP ProOne 480 G2 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G1 All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation Bundle, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation Bundle, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 G2 Mobile Workstation Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05225576

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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