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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet Enterprise M525 series - 99.09.64, 99.09.65, 99.09.66 and 99.09.69 Errors

Issue:
One of the following errors is displayed on the printer's control panel or in Embedded Wed Server (EWS).
  • 99.09.64 Disk nonfunctional
    A fatal disk failure has occurred.
  • 99.09.65 Disk data error
    Disk data corruption has occurred.
  • 99.09.66 No boot disk
    A disk drive is not installed in the printer.
    • a hard disk drive (HDD) or solid state drive (SSD) is not installed.
    • a hard disk drive (HDD) or solid state drive (SSD) is not connected properly.
    • the hard disk drive (HDD) or solid state drive (SSD) has failed.
  • 99.09.69 Unknown error
    An Unknown boot disk error has occurred.
Solution
  1. Turn the printer off and then back on to clear the error message.
  2. If the message persists, verify that the hard disk drive, or the solid state drive, is installed correctly and all connections are secure by removing and reinstalling the hard disk drive.
Instructions for checking if the hard disk drive is installed correctly:
  1. Do the following:
    1. Turn off the printer.
    2. Disconnect all cables and accessories attached to the formatter.
    3. Disconnect the power cable.
      warning:
    To avoid damage to the printer, turn the printer off, wait five seconds, and then remove the power cord before attempting to service the printer.
  2. Grasp the handle on the formatter cover (callout 1), and then slide the cover toward the rear of the printer to remove it.
    Figure : Remove the formatter cover
  3. Open the formatter case door.
    Figure : Open the formatter case door
  4. Push the locking lever to release the hard drive.
      caution:
    This part contains components that are electrostatic discharge (ESD) sensitive. To reduce the possibility of ESD damage, always touch the sheet-metal chassis to ground yourself before touching an ESD-sensitive part.
    Figure : Release locking lever
  5. Slide the hard disk drive toward the edge of the formatter and remove.
    Figure : Remove hard disk drive
  6. Reinstall the hard disk drive.
    Slide drive into position and make sure that the hard disk drive is fully seated and that the locking lever snaps into the locked position.
    Figure : Install hard disk drive
  7. Close the formatter case door and reinstall the side cover.
  8. Turn the printer on.
  9. If the error persists, the disk drive needs to be replaced. Contact HP technical support.

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