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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04730294

Version: 1

HP EliteBook 725, 745 and 755 G2 Notebook PCs - Dash Remote Management Cannot Be Enabled

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-Jul-2015

Last updated : 06-Jul-2015

DESCRIPTION
The computer may exhibit one or more of the following symptoms:
The Dash Remote Management Client cannot be enabled. When the Dash Remote Management is started, the "RtkDashClient" utility displays the Firmware version as "UNKNOWN".

sourceInformation

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook 725 G2 Notebook PC
  • HP EliteBook 745 G2 Notebook PC
  • HP EliteBook 755 G2 Notebook PC Series
Operating Systems:
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Starter (32-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
  • Microsoft Windows 8 (Enterprise)
  • Microsoft Windows 8 RT
  • Microsoft Windows 8.1 (Standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
  • Microsoft Windows 8.1 (Industry)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Realtek Ethernet RTL8111EPH-CG Controller Drivers
Version: 8.38.0115.2015
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP EliteBook 725 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04730294

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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