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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP 15-f014wm Notebook PC Product Specifications

Hardware

Software

Hardware

Product Name	15-f014wm
Product Number	J2X64UA
Microprocessor	2.4/2.0GHz AMD Quad-Core A8-6410 APU
Microprocessor Cache	2MB L2 Cache
Memory	4GB DDR3L SDRAM (1 DIMM)
Memory Slos	2 user accessible
Video Graphics	AMD Radeon R5 graphics
Display	15.6-inch diagonal HD BrightView WLED-backlit touchscreen display (1366x768)
Hard Drive	750GB 5400RPM hard drive
Multimedia Drive	SuperMulti DVD burner
Network Card	10/100BASE-T Ethernet LAN (RJ-45 connector)
Wireless Connectivity	1x1 802.11b/g/n WLAN
Sound	HD Audio with stereo speakers
Keyboard	Full-size island-style keyboard with numeric keypad
Pointing Device	Touchpad supporting multi-touch gestures without on/off button
External Ports	Multi-format digital media card reader for Secure Digital cards 2 SuperSpeed USB 3.0 1 Universal Serial Bus (USB) 2.0 1 HDMI 1 RJ-45 (LAN) 1 Headphone-out/microphone-in combo jack
Dimensions	0.89 in (H) x 15.18 in (W) x 10.16 in (D)
Weight	5.05 lb
Power	45W AC adapter 3-cell 31WHr 2.8Ah lithium-ion polymer battery
ID Mech Description	Front facing HP TrueVision HD Webcam with integrated digital microphone

Software

Operating System:
Windows 8.1 (64-bit)

Communication Chat:
Skype CyberLink YouCam: YouCam is the ultimate webcam software.

Games:
Microsoft Games: (Solitaire, Mahjong, FreshPaint) Start enjoying the Windows 8 experience right out of the box. Wild Tangent Games for HP pre-installed. Your HP computer comes with 10 Free Sessions of Plants vs. Zombies ($19.99 value) and preloaded with a free game Farm Frenzy ($19.99 value).

HP Help Support:
HP Support Assistant: With HP Support Assistant, enjoy immediate, always-on, self-help support built right into your PC, for the life of your PC, absolutely free. HP Connected Drive: Keep your files protected while making them accessible from any device with HP Connected Drive. HP Utility Center: With the HP Utility Center on Windows 8 PCs, get one place to control your settings for all things HP. Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos.

HP Help Support:

HP Support Assistant: With HP Support Assistant, enjoy immediate, always-on, self-help support built right into your PC, for the life of your PC, absolutely free.

HP Connected Drive: Keep your files protected while making them accessible from any device with HP Connected Drive.

HP Utility Center: With the HP Utility Center on Windows 8 PCs, get one place to control your settings for all things HP.

Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos.

Books, Music, Photos, and Videos:
Amazon Kindle for Windows 8 HP Connected Music: Access multiple music sources from one location with HP Connected Music. Listen to radio stations and broadcasts from all over the world with TuneIn Radio and integrate your music library and leading music services in a single, unique application. CyberLink PowerDirector: Fast, feature-rich and easy to use, the powerful set of integrated tools lets you create brilliant videos. Whether you’re practically an expert or a novice. Packed with intuitive and exciting features and is designed for creating brilliant high definition videos that will amaze your friends and family. Walmart Photo Center CyberLink PhotoDirector: Makes it easy to create spectacular photos. From the moment your images are imported, the software empowers you with the tools you need to create eye-catching images, including photo management, photo adjustment and advanced editing features. Netflix: Watch movies and TV online or via DVDs with subscription.

Books, Music, Photos, and Videos:

Amazon Kindle for Windows 8

HP Connected Music: Access multiple music sources from one location with HP Connected Music. Listen to radio stations and broadcasts from all over the world with TuneIn Radio and integrate your music library and leading music services in a single, unique application.

CyberLink PowerDirector: Fast, feature-rich and easy to use, the powerful set of integrated tools lets you create brilliant videos. Whether you’re practically an expert or a novice. Packed with intuitive and exciting features and is designed for creating brilliant high definition videos that will amaze your friends and family.

Walmart Photo Center

CyberLink PhotoDirector: Makes it easy to create spectacular photos. From the moment your images are imported, the software empowers you with the tools you need to create eye-catching images, including photo management, photo adjustment and advanced editing features.

Netflix: Watch movies and TV online or via DVDs with subscription.

Productivity Tools:
HP Recovery Manager: Recover, restore, and create recovery media for, your PC. 7-zip: File Archive Utility Evernote: Keeping your life in order and on track is easier than ever when you use Evernote to organize and set reminders for yourself. HP ePrint: Print from your favorite hotspot or when you have internet access with HP ePrint. Now you can print virtually anywhere. Buy Office: The most powerful Office yet. Your content when and where you need it.

Productivity Tools:

HP Recovery Manager: Recover, restore, and create recovery media for, your PC.

7-zip: File Archive Utility

Evernote: Keeping your life in order and on track is easier than ever when you use Evernote to organize and set reminders for yourself.

HP ePrint: Print from your favorite hotspot or when you have internet access with HP ePrint. Now you can print virtually anywhere.

Buy Office: The most powerful Office yet. Your content when and where you need it.

Security Protection:
McAfee: Free 30-day Trial of McAfee LiveSafe service included. McAfee LiveSafe service enriches your digital life by protecting your data, identity and all your devices so you can connect with confidence.

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