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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04274532

Version: 1

HP ElitePad and EliteBook Revolve Tablet PCs - Computer Does Not Respond to G1 or G2 Tablet Pen

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-May-2014

Last updated : 02-May-2014

DESCRIPTION
The tablet does not respond when an Executive G1 or G2 Pen is used.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook Revolve 810 G1 Tablet
  • HP EliteBook Revolve 810 G2 Tablet
  • HP ElitePad 1000 G2 Tablet
  • HP ElitePad 900 G1 Tablet
Pens:
  • HP Executive Tablet Pen G1
  • HP Executive Tablet Pen G2 (Black)
RESOLUTION
The computer and pen may not be compatible. The G1 pen can only be used with G1 tablets and notebooks. The G2 pen can only be used with G2 tablets and notebooks. Refer to the following table for the appropriate tablet, computer, and SKU number.
Models Affected
Pen
SKU
HP ElitePad 900 G1 Tablet
HP EliteBook 810 Revolve G1 Notebook PCs
HP Executive Tablet G1 Pen
H4E45AA
HP EliteBook Revolve 810 G2 Tablet
HP ElitePad 1000 G2 Tablet
HP Executive Tablet Gen2 Pen
F3G73UT
F3G73AA
Figure 1: Executive Tablet Pen G1
Figure 2: Executive Tablet Pen G2

Hardware platforms affected : HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR) (deleted), HP ElitePad 900 G1 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04274532

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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