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HP Scanjet Pro 3000 s2 and Professional 3000 Sheet-feed Scanners - Multi-picks when scanning multiple pages

Issue
When scanning multiple pages, the scanner picks more than one page at one time for scanning.
Cause
The issue occurs when the fasteners in the separation pad are not correctly seated.
Solution
To resolve the issue, follow these steps:
  1. Remove the pages from the document feeder, and then turn off the scanner.
  2. Disconnect the power cord and the USB cable.
  3. Make sure the scanner lid is open, and then pull forward the document feeder latch to open it.
  4. On the front side of the open document feeder, do the following to make sure the document feeder is seated correctly:
    1. Press in the two green fasteners found on the outside of the separation pad to remove it.
    2. To reinsert the separation pad, make sure to align and push each fastener in the allocated slot.
        note:
      You will hear a "click" sound indicating that the fasteners are seated properly.
      Figure : Fasteners on the Separation pad
  5. Close the document feeder hatch.
  6. Reconnect the USB cable and the power cord, and then turn on the scanner.
To resolve paper jam issues, see the following documents:

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