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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03884449

Version: 1

HP ProBook 440 G0 and 450 G0 Notebook PCs - HP SoftPaq Download Manager Crashes Upon Opening

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Aug-2013

Last updated : 05-Aug-2013

DESCRIPTION
The HP SoftPaq Download Manager crashes upon opening. The issue occurs if HP hs3110/hs3114 Mobile Broadband Driver version 1.0.0.13 is installed.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 440 G0 Notebook PC
  • HP ProBook 450 G0 Notebook PC
Operating Systems:
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP hs3110/hs3114 Mobile Broadband Drivers
Version: 1.0.0.15
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ProBook 440 G0 Notebook PC, HP ProBook 450 G0 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03884449

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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