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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03586403

Version: 1

HP Notebook PCs - Edge Swipe Feature for Synaptics Integrated Touchpad Does Not Function

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Nov-2012

Last updated : 23-Nov-2012

DESCRIPTION
The edge swipe feature for the Synaptics integrated touchpad does not function. This issue only occurs with HP notebook PCs running Microsoft Windows 8.

SCOPE
HP EliteBook 2170p Notebook PC
HP EliteBook 2570p Notebook PC
HP EliteBook 2760p Tablet PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8470p Notebook PC
HP EliteBook 8570p Notebook PC
HP ProBook 2570p Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6470b Notebook PC
HP ProBook 6475b Notebook PC
HP ProBook 6570b Notebook PC
RESOLUTION
The default for the edge swipe feature in the Synaptics integrated touchpad is disabled. This only applies to commercial HP notebook PCs with Microsoft Windows 8.
To enable the setting, do the following:
  1. Click Start, type mouse in the search field, then select the Mouse control panel application from the search results list.
  2. Select the Device Settings tab.
  3. Select Synaptics TouchPad (or Synaptics LuxPad, depending on notebook model), then click the Settings button.
  4. In the touchpad Properties window, select Enable Edge Swipes, then click OK.
  5. Click OK to close the Mouse window.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8570p Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03586387

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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