hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03274143

Version: 1

HP Notebook PCs - Notebook May Shut Down Intermittently When Under Heavy Utilization

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Apr-2012

Last updated : 05-Apr-2012

DESCRIPTION
Operating the notebook under intense processing conditions (such as running a 3D video game with the graphics set to maximum quality and performance) or in an environment with elevated temperatures, or a combination of the two, causes the notebook to spontaneously power off.
The notebook may not power back on immediately after the shutdown event.

SCOPE
HP ProBook 6550b Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq.
Softpaq Description
Information
Download
HP Notebook System BIOS Update
VERSION: F.22
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.

Hardware platforms affected : HP ProBook 6550b Notebook PC

Operating systems affected : Microsoft Windows 7 Home Premium (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03273983

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Slovenia

hp-detect-load-my-device-portlet

Actions
Loading...