hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Looking for Site Help?

    Learn about the features of the HP Customer Support site and how to use them to meet your online support needs. Click Here

     

hp-concentra-wrapper-portlet

Actions
Loading...

HP Officejet 8600 Printers - 'Ink System Failure' Error

This document is for the following HP printers:
HP OfficeJet 8600 Series Printer
HP Officejet Pro 8615 e-All-in-One Printer
HP Officejet Pro 8630 e-All-in-One Printer
HP Officejet Pro 8600 e-All-in-One Printer (N911a)
HP Officejet Pro 8616 e-All-in-One Printer
HP Officejet Pro 8640 e-All-in-One Printer
HP Officejet Pro 8600 Plus e-All-in-One Printer (N911g)
HP Officejet Pro 8620 e-All-in-One Printer
HP Officejet Pro 8650 e-All-in-One Printer
HP Officejet Pro 8600 Premium e-All-in-One (N911n)
HP Officejet Pro 8625 e-All-in-One Printer
HP Officejet Pro 8660 e-All-in-One Printer
HP Officejet Pro 8610 e-All-in-One Printer
An Ink System Failure error message displays on the printer control panel, and the printer does not print.
  note:
If a similar message displays with Printer Failure in the message, go to 'Printer Failure' Message (Might Include '0x61xxxxxx').
Step 1: Use genuine HP ink cartridges
If your ink cartridges are not compatible with your printer, it might cause an error message.
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.
  1. If necessary, select your country/region.
    Figure : Country/region selector
    Selecting your country/region
  2. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges and supplies from other retailers.
If installing genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting.
Step 2: Reset the printer
In some cases, a printer reset can clear the error message.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If the error message persists, continue to the next step.
Step 3: Remove the ink cartridges
Removing the ink cartridges and checking for an error message can help diagnose the printer issue. Take the ink cartridges out of the print carriage, and then check the printer control panel or computer for an error message.
  1. Slip your fingers into the slot on the left side of the printer, and then pull forward to open the ink cartridge access door.
    The carriage moves to the left side of the access area.
    Figure : Opening the ink cartridge access door
    Opening the ink cartridge access door
  2. Wait until the printer is idle and silent before you continue.
  3. Push in on the front of one of the ink cartridges to release it, and then pull the ink cartridge toward you to remove it.
    Figure : Removing the ink cartridge
    Removing the ink cartridge
  4. Repeat these steps for the other ink cartridges.
  5. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Image: Close the ink cartridge access door
  6. Check the control panel display.
    • If the printer displays an Ink System Failure message on the control panel, skip to the step to Update the printer firmware.
    • If the message has changed to Replace the, , , or Ink Cartridge, continue to the next step.
Step 4: Clean the ink cartridges, and then check the error message
Cleaning the ink cartridge contacts, and then reinstalling the ink cartridges one at a time can help determine if a specific ink cartridge is causing the error message.
  1. Gather the following materials:
    • A clean, lint-free cloth or a clean, dry cotton swab
    • Distilled or bottled water
        caution:
      Do not use tap water because it might contain contaminants that can damage the printhead.
  2. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
  3. Gently wipe the copper-colored contact on one of the ink cartridges.
    Figure : Example of copper-colored contact
    Example of copper-colored contact
  4. Wipe the contact with a dry, lint-free cloth before proceeding to the next step.
  5. Repeat these steps for the three remaining ink cartridges.
  6. Carefully reinsert each of the ink cartridges into its slot, and then push the ink cartridge down and forward until it clicks into place.
    Figure : Reinserting the ink cartridge
    Reinserting the ink cartridge
  7. Make sure each colored dot on the ink cartridge label matches the colored dot on the print carriage.
    Figure : Matching the colored dot on the print carriage
    Matching the colored dot on the print carriage
  8. Close the ink cartridge access door.
  9. Check the printer control panel to see if the error message persists.
    • If there is no error message, you can stop troubleshooting.
    • If the message is to Replace the, , , or Ink Cartridge, remove the specified ink cartridge(s) and clean the copper-colored contact again, and then reinsert the ink cartridge(s).
    • If the Ink System Failure message persists, continue to the next step.
Step 5: Update the printer firmware
The error might occur if the printer firmware is outdated. Download the firmware update from the HP website, and then install it on your printer.
  note:
The HP printer must be connected to a wired (Ethernet) or wireless network with an active Internet connection to receive updates.
  1. From the home screen on the printer control panel, touch the HP ePrint icon .
  2. Wait for the printer to connect to the HP ePrint server.
    When the printer connects to the server, the HP ePrint status displays.
  3. Touch Settings on the bottom left corner of the screen.
  4. Touch Printer Update, and then touch Check for Update Now.
      note:
    Check for updates every week to make sure you are getting the most out of your HP printer.
If the error message persists, continue to the next step.
Step 6: Clean the printhead with an automated tool
The printhead could be clogged, and you might need to clean the printhead several times. Use an automated tool from the printer control panel to clean the printhead.
  1. Load unused, plain white paper into the input tray.
  2. On the printer control panel, touch the Right Arrow () to display additional options.
  3. Touch Setup (), touch Tools, and then touch Clean Printhead.
  4. Wait until the printhead cleaning sequence completes and the report prints.
If the error message persists, continue to the next step.
Step 7: Remove the printhead
If there is paper obstructing the printhead or if the printhead is not seated correctly, it might cause an error message. Turn on the printer, and then remove the printhead.
  1. Press the Power button to turn on the printer, if it is not already on. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
  2. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. Allow the carriage to move to the cartridge access area, and the carriage stops moving.
    Figure : The slot on the side of the printer
    Image: The slot on the side of the printer.
  3. Disconnect the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.
      warning:
    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  4. Lift the carriage latch.
    Figure : Lift the carriage latch
    Image: Lift the carriage latch.
  5. Grasp the sides of the printhead, gently lift and remove the printhead from the carriage.
      note:
    Do not remove the cartridges from the printhead. You can safely remove the printhead with all of the cartridges inserted.
    Figure : Remove the printhead
    Image: Remove the printhead.
      caution:
    The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.
      Figure : Nozzles and electrical contacts
      Image: Nozzles and electrical contacts
    1. Nozzles
    2. Electrical contacts
  6. Place the printhead assembly (with the cartridges still installed) upside down on a clean sheet of paper.
      caution:
    Do not leave the printhead assembly outside of the printer for an extended period. Doing so can result in damage to the printhead or the printer.
    Figure : Printhead upside down on a clean sheet of paper
    Image: Printhead upside down on a clean sheet of paper.
Step 8: Inspect the carriage path
Use a flashlight to check and remove torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, errors are likely to occur.
Figure : Example of paper jammed in the carriage path
Example of paper jammed in the carriage path
Step 9: Reinsert the printhead
Reinstall the printhead, and then check for the error message.
  1. Grasp the sides of the printhead and turn it right side up with the nozzles facing down and the electrical contacts facing away from you.
  2. On the front of the printer, insert the printhead into the carriage, ensuring that the electrical contacts face the inside of the printer. As you guide the printhead into the carriage, it lowers into the carriage as it seats.
      caution:
    The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.
    Figure : Insert the printhead
    Image: Insert the printhead.
  3. Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.
  4. Carefully lower the carriage latch to secure the printhead.
    Figure : Lower the carriage latch
    Image: Lower the carriage latch.
  5. Verify that the carriage latch is down.
      Figure : Carriage latch positions
      Image: Carriage latch positions.
    1. Carriage latch is up
    2. Carriage latch is down
  6. Close the cartridge access door.
  7. Reconnect the power cord to the rear of the printer.
  8. If the printer does not turn on by itself, press the Power button to turn it on.
      note:
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If the error message persists, continue to the next step.
Step 10: Reseat the printhead up to three times
Sometimes error messages persist after inserting the printhead. To clear any error messages, reseat the printhead up to three times.
  note:
You do not need to remove the printhead from the carriage.
  1. Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.
      Figure : Open the cartridge access door
      Image: Open the cartridge access door.
    1. Slot on the left side of the printer
  2. Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.
      warning:
    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
  3. Lift the carriage latch.
    Figure : Lift the carriage latch
    Image: Lift the carriage latch.
  4. Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.
    Figure : Slightly lift the printhead
    Image: Slightly lift the printhead.
  5. Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.
    Figure : Reseat the printhead
    Image: Reseat the printhead.
  6. Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.
  7. Lower the carriage latch.
    Figure : Lower the carriage latch
    Image: Lower the carriage latch.
  8. Verify that the carriage latch is down.
      Figure : Carriage latch positions
      Image: Carriage latch positions.
    1. Carriage latch is up
    2. Carriage latch is down
  9. Close the cartridge access door.
  10. Reconnect the power cord to the rear of the printer.
  11. If the printer does not turn on by itself, press the Power button to turn it on.
  12. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If the error message persists, continue to the next step.
Step 11: Replace the printhead
Install a new printhead assembly when the existing printhead assembly is damaged or is incompatible with the printer. Replacement printhead assemblies are only available from HP Customer Support or authorized service providers.
  caution:
Wait until you have a new printhead assembly available before removing the ink cartridges. Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.
If HP replaces your printhead assembly under warranty, you receive a kit with a new printhead assembly, instructions, and a full set of cartridges. You must install the SETUP cartridges that comes with the new printhead, or a cartridge error might occur.
If your printhead assembly is no longer under warranty, you can purchase a new one online.
  1. If you are not in the United States, go to the HP How to Buy website, and then click your country-language.
  2. A Buy HP page displays. Look for the HP Parts store on this page. The location of the HP Parts store varies depending on your region. Click HP Parts store.
  3. Under Find your part(s), type CR324A (Europe and the Middle East) or CR326A (Japan and Asia Pacific) in the Search by part number text box. Follow the on-screen instructions to order the printhead assembly.
If you are in the United States, go to HP Parts Store website (in English) to buy supplies.
If the error message persists, continue to the next step.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.
  note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Slovenia

hp-detect-load-my-device-portlet

Actions
Loading...