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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Compaq/EliteBook/ProBook Notebook PCs - Unknown Device in Device Manager with Description "ACPI\IFX0102\4&28738126&0"

Issue
Device Manager reports an unknown device with description ACPI\IFX0102\4&28738126&0 in Microsoft Windows XP.
Solution
To resolve this issue, perform the following steps:
  1. Log on to the HP website.
  2. Download the latest HP Embedded Security for ProtectTools and Infineon TPM Driver.
  3. Once the driver is installed, the unknown device message should not reflect.

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Support Forum

Support Forum

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Country/Region: Flag Slovenia

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