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HP Officejet Pro 8500 (A909a) All-in-One Printer - Only One Side of a Two-Sided Original Prints

Issue

A two-sided original is fed into the Automatic Document Feeder (ADF) but the copy only prints on one side.

Solution

In order to make a 2-sided copy using the ADF, two originals must be loaded, face up, into the ADF. Or, to make a 2-sided copy of a 2-sided original you will have to copy one side of the original at a time. It is recommended to use the scanner glass to make 2-sided copies of 2-sided originals because a prompt will be present to load the second original.
The following instructions provide detailed steps for making copies:
note:
Two-sided copies can be made only if the HP All-in-One has an HP Automatic Two-Sided Printing Accessory. The HP Automatic Two-Sided Printing Accessory is standard equipment with some models or can be purchased separately.
  1. Make sure paper is loaded in the paper tray.
  2. Load the letter or A4-size originals in the document feeder tray. Place the pages so that the top of the document goes in first and is facing up.
  3. Press the Copy button repeatedly until the Two Sided setting appears.
  4. Press the right or left arrow button () to select from the following options:
    • Two Sided, 1-Sided Copy: This option produces a single-sided copy from each original that is loaded in the ADF. Only the side of the originals that are facing up is copied.
    • Two Sided, 2-Sided Copy: This setting will make one 2-sided copy per every two originals that are loaded in the ADF. Only the side of the originals that are facing up is copied.
      note:
      If only one original is loaded in the ADF when using this setting, there will be no prompt to load a second original. The printer will simply print on the first side of the page and feed the page through the Automatic Two-Sided Printing Accessory, leaving the second side of the page blank. It is recommended to use the scanner glass to make 2-sided copies of 2-sided originals because a prompt will be present to load the second original.
  5. Press Start Copy Black or Start Copy Color.

Cause

The base model of the Officejet Pro 8500 (A909a) has a simplex ADF, rather than a duplex ADF. It also has an option in the Copy menu to make 2-sided copies. If the copies are made from the scanner glass, the printer display panel will prompt for the second original. However, if the copies are made from the ADF, there is no prompt for the second original, if one is not present. It will simply print on the first side of the page and feed the page through the Automatic Two-Sided Printing Accessory, leaving the second side of the page blank.

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