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HP Deskjet & Business Inkjet Printer Series - HP Product Is Not Supported in Microsoft Windows Vista

Product Series

  • HP Business Inkjet 1100 printer series
  • HP 2000C printer series
  • HP Deskjet 1180C printer series
  • HP Deskjet 9300 printer series
  • HP Deskjet 9600 printer series

Introduction

We are sorry to inform that there will be no Microsoft Windows Vista operating system printer driver solution available for the above HP product.

Workaround

As a workaround, an alternate printer driver solution included in Microsoft Windows Vista operating system can be used to perform basic printing to the printer. However the user might find that some of the product features are no longer available when using this alternate printer driver.
The user can upgrade to a HP product that is fully compatible with Microsoft Windows Vista if the product features are necessary. To help you decide what product to upgrade to, the following tool will be helpful as to make decision: http://www.hp.com/support/hho/productreplacement

Installing an alternate driver

Step one: Determine the appropriate alternate driver
Determine the alternate driver that is compatible with the printer.
Product
Alternate driver
HP Business Inkjet 1100
HP Business Inkjet 1000
HP Deskjet 9600
HP Deskjet 9800
HP Deskjet 9300
HP Deskjet 1220C
Step two: Install the driver
  1. Verify that the Universal Serial Bus (USB) cable is NOT connected to the printer.
  2. Click Start, click Settings, and then click Printers.
  3. Click Add a printer.
  4. Click Add a local printer.
  5. Select the Use an existing port check box.
  6. In the Use an existing port drop-down list, select LPT1: (Printer Port) and then click Next.
  7. Under Manufacturer on the Install the printer driver dialog box, select HP.
  8. Under Printers, select the appropriate alternate driver for the printer and then click Next.
  9. In the Printer name text box, type the printer name and then click Next. The printer driver starts to install.
    note:
    The name of the alternate driver displays as the default name. Change this name to the name of the printer, if desired.
  10. After the screen stating that the printer was successfully added displays, connect the USB cable / Parallel cable to the printer and to the computer.
  11. On the Found New Hardware screen, click Cancel.
  12. For USB connected printer, please proceed to step three. For Parallel port connected printer, please proceed to step four.
    note:
    If multiple pop-up windows display, click Cancel on each window.
Step three: Configure the printer
  1. In the printer folder, right-click on the name of the printer and then click Properties.
  2. Click the Ports tab.
  3. Change the port from LPT1 to the newly created USB port, click Apply.
Step four: Print a test page
  1. Click the General tab.
  2. Click Print Test Page.

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