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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c00669347

Version: 1

Advisory: HP Compaq dx5150 Microtower PC May Hang During PXE Boot If USB Keyboard And Mouse Are Connected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-May-2006

Last updated : 10-May-2006

DESCRIPTION
Systems described in the "Scope" may stop responding (hang) during PXE boot. The issue occurs when a USB mouse and keyboard are connected. It does not occur when using a PS/2 keyboard and mouse.

sourceInformation

SCOPE
Information in this document applies to the listed systems configured as follows:
Systems:
  • HP dx5150 Microtower PC
BIOS Version:
  • Versions prior to Version 1.15A
RESOLUTION
HP has written a SoftPaq that updates the BIOS and resolves the issue. Download the SoftPaq and read the instructions carefully before proceeding.
HP Business Desktop ROMPaq Firmware (ROM Family 7050), Version 1.15, Revision A (or later) is available online from HP (SoftPaq Number SP32469). Use the following links to download the SoftPaq and the SoftPaq Instructions.
SoftPaq SP32469 may not be the latest available version of the software and the software may be available in multiple languages. Search for later versions and different language versions using the following link.
HP Software and Drivers

Hardware platforms affected : HP dx5150 Microtower PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA00669347

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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