HP Customer Support - Knowledge Base







HP Designjet 5500 Series Printers - Using HP Webaccess

What is HP Webaccess?

HP Webaccess is a Web tool for the following:
  • Knowing the status of the printer
  • Knowing the status of a job
  • Printing without a driver
  • Setting access security
  • Keeping the printer up to date
  • Accessing permanent storage

Components of HP Webaccess


  • Pending: jobs waiting to be printed or being printed
  • Preview: visible to all users, but only for unlocked PostScript and PDF jobs
  • Stored: jobs stored in the queue sector of the hard disk. The job has already been processed so reprinting will be immediate.
  • Accounting: how to export accounting data to Excel
  • Submit job: how to submit a job

WebSubmitter formats:

  • Adobe PDF 1.3 (only in the HP Designjet 5500ps)
  • Adobe PS (only in the HP Designjet 5500ps)
  • TIFF
  • JPEG
  • CALS G4
WebSubmitter is made up of three separate zones:
  • Select zone: From this zone select the file you want to send to print.
  • Settings zone: From this zone, select the settings to be applied to the submit job.
  • Submit zone: Once the file to be submitted is selected and the settings are applied, submit the job to print from the Print Zone (and optionally, to storage). In the submit zone, select the file to be printed. The job can be selected either from the computer with the Browse button or from the printer’s Permanent Storage with the Browse printer button.
Once the job is selected, choose the settings to be applied to it. These are the same settings you find in the drivers, but the differences are as follows:
  • No need to install anything on the host computer, as all settings are selected directly in the WebSubmitter.
  • Select specific values of the settings to be applied to the job, or the default values, in which case, the settings embedded in the file itself will be applied (if the file is PS, HPGL/2 or HP-RTL), or else the settings on the printer’s front panel. WebSubmitter settings override the driver, PJL and front-panel settings unless the “Default” value is selected. In general, the following hierarchy prevails: Submitter, Driver, PJL, and Front Panel. This means that if at one level a setting is undefined, the following level value for that setting applies.
    WebSubmitter has all settings set to the “default” value if nothing is specified otherwise. In these conditions the submitter is simply a way to send the job with its original settings to the printer. There are two very useful settings in the Settings zone: Store job in the printer and Hold.

Store job in printer

By checking this checkbox the job will be stored in the printer hard disk (Permanent Storage) even after it has been printed. The job must be printed at least one time in order the this feature to work, otherwise, the job that is sent will remain in the pending queue and will not store permanently on the hard drive. It is important to note that what is stored by using this option is the job file along with the WebSubmitter settings, not the raster data ready to print that is generated after ripping. This function is interesting in the following situations:
  • Send once repurpose many: if several copies of a job have to be printed using different settings, the job can be sent to the printer just once and then the settings can be changed through the WebSubmitter to generate the different copies. This saves network resources and storage resources in the host. Even more important, this approach eliminates the need to use an application and the driver to generate the different versions (with different settings) of the job.
  • No source is no problem: historically, it has been difficult to change settings of an already generated PostScript job unless the original application source file and the application to regenerate the PostScript with new settings were available. The WebSubmitter makes this kind of change straightforward, because it can send the PostScript file and select new setting.
  • Permanent storage: The permanent storage is the area where the jobs get stored permanently. They will not be deleted when the unit is switched off/on or when the storage is full. The user will always have the decision on deleting a job from this area, thus allowing storing of jobs that are used frequently for demonstration purposes or just for convenience. The size of this area is approximately 12 Gbytes.
  • Name matters: The permanent storage folder content will be browsed by job name, thumbnail and preview. However, thumbnails and preview will only be available for PS and PDF jobs. Thus, for any other kind of job, setting appropriate names will be crucial in order to recognize them.

Print quality

The highest printing resolution available through WebSubmitter is 600 × 600 dpi. Production mode is a fast print mode that gives acceptable image quality for retail purposes. It is a print mode between productivity and max speed.
All print jobs sent by WebSubmitter in MaxIQ are rendered, halftoned and printed at 600 x 600 dpi. There is no way to achieve 1200 x 600 dpi when sending print jobs from WebSubmitter, regardless of the media type being used or print quality settings.

Page size

Define a page size for the job from this menu. The following considerations should be kept in mind:
  • The page size defines the paper area where the job will be printed including margins (logical or physical).
  • The page size setting does not implicitly perform scaling unless the job contains auto-scaling capabilities in it. That is, if for instance the user selects to print a TIFF image that at 300dpi is 8 x 10 inches and then defines a custom page size of 5 x 6 inches, the output will be clipped to 5 x 6 inches.
  • For TIFF and JPEG files, if the user wants the page size to be the size of the image at the selected rendering resolution (300 dpi or 600 dpi depending on the Print Quality setting) special care must be taken in setting the front panel setting “size” (under the “Page format” menu) to “software” or “inked area”. If any other “size” is selected, this will be implicitly used as the TIFF or JPEG page size. This behavior might be useful for a user that wants to print a bunch of jobs using a fixed page size (where he knows all of them fit) for archiving purposes.
  • Finally, note that from the scaling point of view, the Page Size setting is a source page size, and scaling will be calculated from this source page size to a destination page size that will depend on the scaling setting.


This menu is intimately related to the “Page Size” and the “Scaling” settings. If Paper Orientation is set to Default, the setting will have no effect on the defined Page Size. However, if it is set to Landscape, this will force the defined page size to be Landscape. For instance, if the Page Size is set to ISO A4 and Orientation is Landscape the page size will be internally stored as width=297mm and height=210mm.
Note that the Orientation setting can also take effect when a Custom Page Size is defined. If the defined custom page size is 8 x10 inches and Orientation is set to Portrait, it will have no effect, because the defined page size is already a Portrait one. However, if Orientation is set to Landscape, then the page size will be 10 x 8 inches, though the custom width and height fields will not automatically change to reflect this.
Orientation does also apply to the “Scale to” option in the “Scaling” menu. So, if “Scale to” = “ISO A3” and “Orientation” = ”Landscape” the job will be scaled to an ISO A3 Landscape.
As a reminder, Paper Orientation applies both to page size and scaling. However, if page size is set to “Default”, then Orientation has no control on the source page size orientation and does only affect to scaling.


This menu allows scaling the job from the size defined in the Page Size setting to a new size. The different scaling options behave as follows:
  • Scale to: this option is used to scale the job to a standard page size. By default, the resulting page size will include the margins. Note that PDF jobs will always be considered to be Full Bleed (zero logic margins).
  • Percent: this option will scale the imaged area (page size minus printer margins) by the indicated percentage. The resulting Page Size will be the resulting imaged area plus printer margins. This behavior prevents the printer minimum margins from being scaled. This could lead to undesirable results because the user does not want to waste paper. Moreover, if a downscaling is selected the margins could not be downscaled because the printer requires these minimum margins.
  • Custom: using this option the user can scale the job either to a custom width or to a custom height. Note that defining the scaling in one dimension implicitly defines the scaling in the other because the aspect ratio of the job is always preserved.
When the aspect ratio of the destination page size is different from that of the source page size, the scaling factor is always calculated to avoid clipping in any dimension. For instance, if the source page size is 10 x 30 inches and the destination page size is 20 x 50 inches, the scale factor applied to both dimensions will be 50/30 = 1.66 because it is smaller than 20/10 = 2.

Automatic Pantone calibration

If this setting is selected, the printer will extract Pantone color names from the PostScript job and will insert the closest printer CMYK colors matching for these colors.

Pantone workflow

Pantone colors are identified by their name, and Pantone defines the appearance for the color. Pantone calibrates HP Designjet printers so that they can produce the best match of a Pantone color. When an application sends a Pantone color to the printer, it can use two methods:
  • Pantone colors as spot are defined with their name, so that the printer can select how to best emulate that Pantone color.
  • Pantone colors as composite colors are defined with a CMYK value.
Since CMYK values are device-dependent, the CMYK for the Pantone composite color must be adapted to the target printer. Most applications contain CMYK definitions of Pantone colors optimized for the SWOP or EuroOffset standards. If the application does not allow selection of this CMYK, and the printer CMYK does not emulate these standards, the output will not match well the Pantone colors.
If the Pantone colors are defined as spot colors, the Designjet printer will produce the best match through the Automatic Pantone Calibration mechanism. If the best CMYK for the Pantone is not known, it is recommended that Pantone colors be defined as spot.
Only Pantone Coated colors are reproduced in a Designjet.

CMYK emulation

Notice that there are Native and Native with Black Replacement options to force the printer Native emulations. In order to use the emulation setting embedded in the job or the one selected in the front panel, the option Default should be selected. This setting will only apply to CMYK images, as expected.

RGB emulation

In order to use the emulation setting embedded in the job or the one selected in the front panel, the option Default should be selected. This setting will only apply to RGB images, as expected.


Use this setting to define the number of copies to be printed. Note that if the job is a multi-page one, copies of all pages will be printed. Note also that the number of copies specified in this field will override any number of copies setting embedded in the job using the driver. In order to print the embedded number of copies rather than specifying it, just put a “0” in the field. Note also that for PDF and PS jobs the printing order will be: first all the copies of Page 1, then all the copies of Page 2, and so on.

Hold job

When this setting is checked, the job has been submitted to the printer, but has not printed. Instead, the job is just rasterized, and a preview is offered to check if everything is correct. This functionality is useful for previewing the print has paper size and orientation settings. Following the preview verifying everything is correct, the print can be sent to the printer to print, and as the job is already rasterized, the print will start printing immediately and without carriages stops.
This option is applicable only for PS and PDF files.

Mirror image

Use this setting to obtain the same effect as when looking at the image through a mirror.

Inked area

This setting is used to prevent paper waste. If selected, the paper used will be the minimum to print the inked area of the job. That is, paper will not advance if there are blank zones at the top or bottom of the job.

Small margins

This setting allows forcing job logical margins to zero. The job will be printed with the minimum physical margins supported by the printer. Setting this option may be useful to prevent clippings in jobs that were generated with margins smaller than the physical ones, but also to have an imaged area equal to the page size, what may be useful in some situations.


Use this setting to rotate 90 degrees the job. Note that this setting will rotate the contents and will swap the width and height defined in Page Size accordingly. Do not confuse this setting with Paper Orientation. Paper Orientation only applies to the Page Size, but does not rotate the job contents. Rotation will be performed on the final page, after Page Size, Scaling, and Mirror Image settings have been applied.
Once the file has been selected and the settings assigned to the file, click the Print button and the file will be printed.
When the job is sent to print, a new web page will appear in the WebSubmitter. This page can be used to check the status of the upload of the file.
After the job has been uploaded to the printer, a new page will appear offering the possibility to connect to the Pending queue to see if the entire upload has been correct, or to go back to the WebSubmitter page to upload another file to the printer.


  • Supplies: The Supplies page shows the supplies loaded in the printer and their status. If the supplies have been refilled or are not HP, then the bars appear in gray.
  • Usage: The Usage page provides information about what has been the usage of media and ink of the printer. There are three ways to view the usage:
    1. Historical tab: the historical usage of the printer since the first job was sent to the printer.
      • Usage information: Total usage of the paper (in square meters and square feet), dye ink and UV ink (in milliliters).
      • Ink usage: Detail of the ink used per each cartridge, for dye and for UV ink.
      • Paper usage: Detail of the media used by type. Here will appear the usage of all the media type loaded in the printer.
    2. Snapshot tab: the usage of the printer in a period of time. The Snapshot page can make a “photo” of the usage of the printer at that moment. This photo will be saved in the printer’s hard disk with a label (snapshot label), so the information to compare with other usage snapshots.
    3. Accumulated tab: the accumulated usage of the printer during the last period of time. Once the snapshot is saved, all counters on the Accumulated page will reset to 0 to start the new accumulation. The Accumulated page saves the usage for a determined period of time. This period of the time starts when the Snapshot data is saved, then the counters of the accumulated state are set to zero.


Go to the Configuration page to change the configuration of some settings that cannot be selected from the driver. Margins can only be set here or on the front panel. Queue is always on by default and it can be turned off only from the Front Panel.


To send alerts, the printers have to have access to an e-mail server. This e-mail server (SMTP server) is identified by its IP address and the domain that it belongs to. The printer e-mail address is useful to identify the printer as the sender of the mail. Set it up as follows if to use alerts:

SMTP server:

15. 180. 0. 23

Printer e-mail address


Domain name



The alerts page is divided into fours parts:
  • Notification recipient zone: Different lists of people that will be e-mailed once one of the events on the list has occurred.
  • Select events: For each list there is a different set of events that can cause an alert.
  • Alert interval: Time interval between which system checks for events.
  • Submit zone: Once a list has been created and the events selected, press apply to activate this configuration.
Introduce the recipients of the list simply by entering the e-mail address on the Add recipient address field and pressing return. The list name can also be changed.


Password will be used to restrict permissions for job management and for setting the maximum number of logged jobs in accounting. Setting a password locks the preview.


Provides access to help about the following topics:
  • About WebAccess
  • About the printer






Country/Region: Flag Slovenia