Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Feedback

hp-concentra-wrapper-portlet

Actions

HP OfficeJet 8010, Pro 8020, 8030 printers - Out of Paper error, printer does not pick up paper

During a print, copy, fax, or scan job, the printer does not feed paper from the input tray or document feeder.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, and then reload it

Check the paper stack for any wrinkled, torn, or bent pages that might cause a pickup issue.

Remove all paper from the input tray or document feeder.
Remove any wrinkled, torn, or bent paper in the stack.
Check for and remove any obstructions in the input tray or document feeder. Make sure nothing blocks the paper from engaging with the rollers.
Load the stack of paper into the input tray or document feeder, making sure the stack aligns with the paper stack guide on the input tray.
Slide in any paper guides until they rest on the edge of the stack.

Clean the paper pick rollers

Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

Clean the rollers inside and underneath the printer

Clean dust from the rollers inside and underneath the printer.

With the printer on, disconnect the power cord.
Pull out the paper trays and set them aside.
Set the printer on its side to expose the rollers underneath.
Dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
Clean the rollers with the cloth, rotating the rollers with your fingers to completely clean them.
Return the printer to its normal position.
Open the printer front door, and then lift the ink cartridge access door.
Use the damp cloth to clean the rollers, rotating the rollers with your fingers to completely clean them.
Remove the paper path cover.
Use the damp cloth to clean the rollers, rotating the rollers with your fingers to completely clean them.
Allow the rollers to dry for 10 minutes.
Reinsert the paper path cover, close the ink cartridge access door, and then close the front door.
Reinsert the paper trays.
Reconnect the power cord to the printer.

Clean the rollers and separator pad in the document feeder

Clean dust from the pickup rollers and separator pad inside the document feeder.

With the printer on, disconnect the power cord.
Lift the document feeder cover.
Dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
Clean the separator pad and rollers with the cloth, rotating the roller with your fingers to completely clean them.
Allow the rollers to dry for 10 minutes.
Lower the document feeder until it snaps into place.
Reconnect the power cord to the printer.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

Singapore

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "ProBook 4430s bios update"