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Set up an HP+ inkjet printer with the HP Smart app

Use the HP Smart app to connect and activate a new HP+ printer. The printer must always be connected to the internet for set up and use.

This document is for the following printers:

DeskJet 2742e, 2752e, 2755e, 4110e, 4120e, 4121e, 4122e, 4123e, 4130e, 4132e, 4152e, 4155e, 4158e
ENVY 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6452e, 6455e, 6475e
ENVY Inspire 7220e, 7221e, 7224e, 7252e, 7255e, 7920e, 7921e, 7924e, 7955e, 7958e
OfficeJet 8010e, 8012e, 8014e, 8015e, 8022e, 9012e
OfficeJet Pro 8020e, 8024e, 8025e, 8028e, 8035e, 9010e, 9014e, 9015e, 9018e, 9020e, 9022e, 9025e

Make sure the printer hardware is set up

Before installing HP Smart, set up the printer hardware and make sure it is ready to be connected to the network.

Take the printer out of the box, and then remove all packing materials from the outside and inside of the printer.
Connect the power cable to a wall outlet.
Install the ink cartridges, and then load paper into the input tray.

For more information, refer to the setup poster that came with the printer or go to one of the following documents.

HP DeskJet 2700, 2700e, Ultra 4800 printers - First time printer setup

HP DeskJet Plus 4100 printers - First time printer setup

HP DeskJet, ENVY 6000, 6400 printers - First time printer setup

HP ENVY Inspire 7200e, 7900e printers - First time printer setup

HP OfficeJet 8010, Pro 8020, 8030 printers - First time printer setup

HP OfficeJet Pro 9010, 9020 printers - First time printer setup

Install the HP Smart app and activate your HP+ account

Install the HP Smart app to connect your printer to the network, your computer or mobile device, and to your HP account.

Do the following if you are setting up the printer on a Wi-Fi network.

Place the printer and the computer or mobile device near the Wi-Fi router.
Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.
For Windows computers, turn on Windows Update to make sure Windows is always up to date.
After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location. This is used to find your printer, network connection, and offer regional services. Your location information is not tracked and sent to HP as part of the setup process.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS).

If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.

Note:
Disconnect from a Virtual Private Network (VPN) connection before downloading.
Open the app, on the Welcome screen click Manage options, and then select Continue or Accept All.
Click Set Up a New Printer.
Select from the Sign in or Skip for now options if they display.
- Sign in: Sign into your HP account to use HP Smart app features. Follow the steps to find the verification code if prompted, and then log in with your user name (email address) and password. Click Add Printer, and then follow the steps to add your printer.
- Skip for now: Go to the app home screen, click Add Printer, and then follow the steps to add your printer.
Select your printer name, enter the Wi-Fi password or let the app access the password, and then click Continue.
To complete the secure connection, go to the printer to allow the app setup to continue.
- Printers with a touchscreen control panel: Touch the check icon on the App is attempting to set up this printer message.
- Printers without a touchscreen control panel: Press the Information button .
On the Printer connected to Wi-Fi screen, click Continue.
On the Connected Printing Services screen, click Manage options, and then select Continue or Accept All.
On the HP+ offer screen, click Continue, and then click Activate HP+.
Sign into your HP account.

If you do not have an account yet, follow the steps provided to create a user name and password, and select your region.
Continue with the steps to set up your account and redeem the free printing and Instant Ink offer.
On the Enter your details to receive a new [ink/toner] cartridge screen, select a plan, enter your shipping and billing information, and then click Continue.
On the Print from other devices screen, select Send link or Skip sending link. Printing from other mobile devices or desktops is enabled by installing the HP Smart app.

The setup is complete and you can start printing. If the setup was not completed, the printer does not print and an alert displays to finish the setup.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What are the requirements to use the HP Smart app?

Review connection and software version requirements for the HP Smart app.

An HP printer that supports HP Smart
A computer or mobile device connected to an active internet connection
An established connection from your device to the printer - either over a network or with a USB cable
A compatible mobile device or computer with internet access running the following operating system versions:
- Android 7.0 and later
- Apple iOS 14 and later
  
  For iOS 13 or earlier, set up the printer using Apple Airprint. Go toHP printer setup (Apple AirPrint for iPhone, iPad) for more information.
- Windows 11 version 21H2 and later
- Windows 10 version 1803 and later
  
  For Windows 10 version 1709 or earlier, download and install HP Easy Start from 123.hp.com/setup.
- macOS 10.13 and later
  
  For macOS 10.12 or earlier, download and install HP Easy Start from 123.hp.com/setup, or set up your printer using Apple AirPrint. Go to HP printer setup (Mac) for more information.

How do I view my HP account plans?

Review your HP account plan details, status, and features through the HP Smart app.

Open the HP Smart app and go to the home screen.
Access your account page based on the app version.
- Windows, macOS: Click My HP Account in the upper left corner(desktop) to open the HP Account Dashboard. Click any tab in the left pane to view the account plans.
- Android, iOS, iPadOS: Tap My Account in the lower right corner to open the Account Summary, and then tap the menu icon in the upper left corner to view your account plans.

What if the printer did not connect to the network?

Check for network issues and review setup requirements if the printer failed to connect.

Check the network connection: Move the printer and computer or mobile device closer to the WI-Fi router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, wait 15 seconds, and then reconnect it.
Printer is off or in sleep mode: Touch the printer touchscreen or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
Restart the printer: Restarting the printer can clear possible error conditions and restore the Wi-Fi connection.
Check the printer Wi-Fi signal: If your printer has a light next to a Wireless icon or button , make sure the light is on. Check the wireless settings to make sure the signal is turned on.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

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