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HP ENVY Inspire, OfficeJet - Cannot scan to a computer from the control panel (Windows)

When attempting to scan to the computer, a Setup Required message displays on the printer control panel. To scan to a computer from the control panel, install the printer software from HP.

Note:

Apple macOS does not support scanning from the control panel to a Mac. Use the HP Smart app or Apple Image Capture to scan. For more information, go to How to scan with an HP printer.

This document applies to the following printers:

  • HP ENVY Inspire 7200, 7200e printer series

  • HP ENVY Inspire 7900, 7900e printer series

  • HP OfficeJet 8010e, 8020e printer series

  • HP OfficeJet Pro 8020, 8020e printer series

  • HP OfficeJet Pro 8030, 8030e printer series

  • HP OfficeJet Pro 9010, 9010e, printer series

  • HP OfficeJet Pro 9020, 9020e printer series

Scan from the printer control panel

Install the printer software from HP, and then scan from the printer control panel to your computer.

  1. On your computer, go to 123.hp.com/setup, and then click Install HP Easy Start.

    The latest version of HP Easy Start downloads.

  2. Open HP Easy Start from the browser window or downloads folder, and then follow the setup instructions.

  3. When prompted to select a driver, select Full Software and Drivers, click Continue, and then follow the remaining instructions.

    Clicking Full Software and Drivers, and then clicking Continue
  4. If an Authentication Required screen displays, click Cancel.

    Clicking Cancel
  5. After completing the install, place a document or photo print-side down on the scanner glass, or place a document print-side up into automatic document feeder (ADF).

    CAUTION:

    Do not load photos into the ADF to prevent damaging them and the printer.

  6. On the printer control panel, touch Scan > Computer, and then select the name of your computer in the list.

    Select the Scan to option w
  7. Choose the shortcut for your scan job, such as Scan as PDF or Save as JPEG.

  8. Touch Send.

    The printer scans the original and sends it to the selected computer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.


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