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HP ENVY Inspire, OfficeJet - Cannot scan to a computer from the control panel (Windows)

When attempting to scan to the computer, a Setup Required message displays on the printer control panel. To scan to a computer from the control panel, install the printer software from HP.

Note:

Apple macOS does not support scanning from the control panel to a Mac. Use the HP Smart app or Apple Image Capture to scan. For more information, go to How to scan with an HP printer.

This document applies to the following printers:

HP ENVY Inspire 7200, 7200e printer series
HP ENVY Inspire 7900, 7900e printer series
HP OfficeJet 8010e, 8020e printer series
HP OfficeJet Pro 8020, 8020e printer series
HP OfficeJet Pro 8030, 8030e printer series
HP OfficeJet Pro 9010, 9010e, printer series
HP OfficeJet Pro 9020, 9020e printer series

Scan from the printer control panel

Install the printer software from HP, and then scan from the printer control panel to your computer.

On your computer, go to 123.hp.com/setup, and then click Install HP Easy Start.

The latest version of HP Easy Start downloads.
Open HP Easy Start from the browser window or downloads folder, and then follow the setup instructions.
When prompted to select a driver, select Full Software and Drivers, click Continue, and then follow the remaining instructions.
If an Authentication Required screen displays, click Cancel.
After completing the install, place a document or photo print-side down on the scanner glass, or place a document print-side up into automatic document feeder (ADF).

CAUTION:
Do not load photos into the ADF to prevent damaging them and the printer.
On the printer control panel, touch Scan > Computer, and then select the name of your computer in the list.
Choose the shortcut for your scan job, such as Scan as PDF or Save as JPEG.
Touch Send.

The printer scans the original and sends it to the selected computer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

Why is my computer not listed when I try to scan from the printer control panel?

If you already installed the full feature driver, there might be an issue with a connection or setting between the computer and printer.

Make sure everything is ready to send and receive scan jobs.
- The computer and printer are on and ready.
- The router is on and has an active network connection. For Wi-Fi connections, also make sure the router is in range of the computer and printer.
- The computer and printer are connected to the same network or with a USB cable.
In Windows, enable the Scan to Computer setting in the printer software.
Note:
For HP ENVY Inspire 7200e and 7900e printers, the Scan to Computer setting is not available.
- For network-connected printers, double-click the printer icon on the desktop or search for and open HP Printer Assistant. Click Print > Scan & Fax > Scan > Manage Scan to Computer, and then click Enable. Try to scan from the control panel again.
- For USB-connected printers, the Scan to Computer setting cannot be disabled in the printer software. Continue to the next step.
If the preceding steps did not resolve the issue, download and run HP Print and Scan Doctor to help troubleshoot and fix the problem.

For more information, go to HP Print and Scan Doctor - Fix scanning problems (in English).

How do I change the scan settings for the printer control panel shortcuts?

You can change the scan shortcut settings using the HP Scan.

In Windows, double-click the printer icon on the desktop or search for and open HP Printer Assistant.
Click the Scan tab, and then click Scan a Document or Photo.

HP Scan opens.
Choose the scan shortcut that matches your needs, such as Scan as PDF or Scan as JPEG.
Change the desired shortcut settings, and then click the Save icon .

Which computer name do I choose when scanning from the control panel?

The computer name that displays depends on your printer connection type.

In Windows, search for and open About your PC, and then locate the name of your computer next to Device name.

Example of ADAMJOHN as the device name
On the printer control panel, touch Scan > Computer, and then select the name of your computer in the list. For example, DESKTOP-ADAMJOHN or DESKTOP-ADAMJOHN (USB).

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