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HP LaserJet Enterprise, HP PageWide Enterprise - Use the troubleshooting features available in the Embedded Web Server (EWS)

Learn how to use the Embedded Web Server (EWS) troubleshooting features.

A firmware update can resolve many intermittent or persistent issues. For instructions on how to update the firmware on an HP Enterprise or HP Managed printer, go to Update the printer firmware.

Begin troubleshooting

The General Troubleshooting page in the EWS can be used to begin the troubleshooting process and to gather information for HP technical support or your help desk.

  1. Using the top navigation tabs, click Troubleshooting.

  2. In the left navigation pane, click General Troubleshooting.

    General Troubleshooting page

    General Troubleshooting page
  3. Use the following options as appropriate:

    • Reports and Tests area: Select and print several types of reports and tests. Some reports can be viewed in the EWS by clicking the View button.

    • Fax Tools area: Configure settings for fax troubleshooting (MFP and Digital Sender products only).

    • OXPd Troubleshooting area: Select whether to enable the Allow a Non-Secure Connection for Web Services option (MFP and Digital Sender products only).

    • Auto Recovery area: Select whether to enable the Enable Auto Recovery option.

Configure the EWS Help options

Use the Online Help page, located in the Troubleshooting tab, to configure settings for the EWS online help.

To configure where Help links are shown for events, select or clear the following options (for Admin users only):

  • Show QR code in control panel event details

  • Show links in the EWS Event log

To connect to the correct Help page, the product sends information to HP including the model number, firmware revision, and FutureSmart level. When clicking a Help link, a notice is displayed, which allows the user to continue or cancel.

To turn off this notice, select Do not show EWS help notice.

Online Help page

Online Help page

Configure color calibration and cleaning cycles

The color calibration and cleaning cycles can be configured using the EWS. These features are available in the Troubleshooting tab.

Multifunction printers automatically calibrate and clean at various times to maintain the highest level of print quality. The purpose of this document is to provide an understanding of these processes and suggest possible configuration changes that will minimize interruptions to the user.

While the printer is calibrating and cleaning, the printer will pause normal print operations for the amount of time it takes to complete the calibration or cleaning. For most calibrations and cleaning, the printer will not interrupt a print job, but will wait for the job to complete (or in the case of a job with multiple copies, a copy boundary) before calibrating or cleaning. In the case of very large jobs, a calibration may occur before the job completes.

The end result of any calibration is to achieve an optimal printing state. This desired state is the result of carefully measuring print performance over the life of several printers in different environmental conditions.

Print a cleaning page or perform a color calibration

Learn how to print a cleaning page or perform a color calibration using the EWS.

  1. Click the Troubleshooting tab.

  2. Open the Calibration/Cleaning menu.

  3. Use one or both of the following options:

    • Click Print to print a cleaning page.

    • Click Start Color Calibration to perform color calibration.

Reset printer settings

Use the Reset Factory Settings page, located in the General tab, to reset all of the printer settings back to the original defaults.

The Reset Firmware option erases all partitions, settings, installed solutions, job data, and logs on the disk drive. The firmware will not be erased. This allows the disk drive to be reformatted without having to download a firmware upgrade file to return the product to a bootable state.


The Reset Firmware option is not available for all printer models.

The administrator password must be set for the Reset Firmware option to display on supported models.






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