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HP Enterprise, HP Managed - Update the printer firmware

Learn how to update the firmware on HP Enterprise and HP Managed printers.

Similar to service packs for operating systems, HP provides firmware updates for printers to help address any known issues and add new features throughout the support life of the printer.

To make sure the printer is up to date, HP recommends updating the firmware for HP Enterprise and HP Managed printers. See the Applicable printers section.

Do you have a new printer?

Before using your new printer, HP strongly recommends that you upgrade to the latest firmware version.

For information on how to upgrade the firmware on your new printer, view the following video:

Update the printer firmware

Learn about the different methods available to update the printer firmware.

There are four supported methods to perform a firmware update on this printer depending on whether the printer is in a ready state or an error state:

  • USB flash drive - Maintenance menu (ready state) (locally)

  • Embedded Web Server (EWS) (ready state) (remotely)

  • USB flash drive - Preboot menu (error state) (locally)

  • Web Jetadmin (ready state) (multiple printers at one time)

Before you begin

Before upgrading firmware, make sure that any solutions used with the HP printer(s) will support the new firmware version and review these requirements:

Note:

Enhanced security features and settings implemented in recent firmware releases coupled with device resets might block the installation of some solutions. For more information, see the white paper Overview of Secure by Default Settings for Solutions.

  • A firmware update requires a network connection or USB flash drive, and internet access.

  • This printer cannot be updated using FTP, LPR, or Port 9100 methods.

  • If you have a third-party solution, contact the vendor to make sure that the latest firmware version is compatible with the solution.

    Note:

    If device resets are performed as part of the update process, these solutions might need to be reinstalled or reconfigured.

  • If a solution also needs to be updated to support the new firmware, HP recommends updating the solution first before updating the printer.

  • A firmware update can require 10 to 30 minutes or more depending on the computer speed and connection type.

  • Remote firmware downgrades are not supported. For more information, see the section About firmware downgrades.

  • The steps in this document apply to only HP Enterprise and HP Managed printers. See the section Applicable Printers.

  • You might need administrator privileges or a passcode to perform these steps.

Applicable printers

This document applies to the following printer models:

  • HP LaserJet Enterprise

  • HP LaserJet Managed

  • HP Officejet Enterprise

  • HP PageWide Enterprise

  • HP PageWide Managed

For an older small business HP LaserJet printer, use the WJA method or go to HP LaserJet - Update the firmware.

For an HP LaserJet Pro printer, use the WJA method or refer to HP LaserJet Pro - Update the firmware.

About firmware downgrades

If you attempt to downgrade the firmware from a remote location to a version older than FutureSmart Version 4, the downgrade will fail and you will receive a 99.02.32 control panel error and a 33.05.09 error in the event log.

This is due to a new security feature that requires someone to be present at the printer in order to perform a firmware downgrade and prevents HP SureStart printers from being downgraded remotely. For more information about this feature, go to Embedded Security features.

HP recommends using the latest firmware available but if a downgrade from HP FutureSmart 4 to HP FutureSmart 3 is absolutely necessary, then use the Preboot menu and avoid any errors.

Note:

If you downgrade the printer firmware, all solutions, stored jobs, and current settings will be lost. The machine will be reset back to factory settings.

Print a Configuration page

Learn how to print a printer Configuration page.

The control panel display and steps to print a configuration page will vary according to the installed firmware level.

Control panel images with HP FutureSmart 3 vs. HP FutureSmart 4 and 5 firmware versions

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