HP printers - Cannot connect to Web Services

Check the status of your wireless network and printer connection.

1. Make sure the printer is not connected with a USB cable.

   Note:

   When a USB cable is connected to the printer, the printer cannot connect to Web Services.

2. Check the router documentation or support website to make sure it meets the following requirements.

   • Check the router band. Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID. If the printer supports 5.0 GHz, connect it to the 5.0 GHz band SSID.

   • Bonjour support (Mac): HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.

3. Make sure your printer is not connected to a guest or host network, such as networks in schools, hotels, or home networks that allow guest logins.

4. On the printer, open the Wireless Network or Settings menu to verify the wireless feature is turned on and then make sure the Wireless icon is solid and blue.

   If the wireless light is blue and blinks, move the computer and printer closer to the router, and position all devices away from large metal objects and devices that emit radio signals such as microwaves and cordless phones. If your printer frequently drops the wireless connection, go to Printer does not maintain wireless connection for detailed troubleshooting steps.

5. On your computer, click the Network icon or on the taskbar to view the network name and status of the connection.

   • If the selected network is not yours, disconnect from the network and reconnect to your own network.

   • If the network signal strength is weak , move the computer and printer closer to the router, and position all devices away from large metal objects and devices that emit radio signals such as microwaves and cordless phones.

   • If the network status is not connected, connect to your network, and then check the status again. A check mark or connected status displays next to the network name when you are connected.

Check the status of your wired (Ethernet) network and printer connection.

1. Make sure the printer is not connected with a USB cable.

   Note:

   When a USB cable is connected to the printer, it cannot connect to Web Services.

2. Check that the cable is connected to the printer Ethernet port and to an available port on the router. When the cable is correctly connected, the green light is steady and the orange light blinks.

   

3. On your computer, click the Network icon or on the taskbar to view the network name and status of the connection.

   • If the selected network is not yours, disconnect from the network and reconnect to your own network.

   • If the network signal strength is weak , move the computer and printer closer to the router, and position all devices away from large metal objects and devices that emit radio signals such as microwaves and cordless phones.

   • If the network status is not connected, connect to your network, and then check the status again. A check mark or connected status displays next to the network name when you are connected.

Update the Web Services settings with the proxy information in Windows.

1. Search Windows for internet, and then click Internet Options.

2. In the Internet Properties window, click the Connections tab.

3. If necessary, select your network, and then click Settings to view the proxy settings.

   

4. Under Proxy server, locate and write down the values in the Address and Port fields.

5. Open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into a web browser address bar.

6. From the EWS, click the Web Services tab, and then click Proxy Settings.

   

7. Enter the address and port values, and then click Apply.

Update the printer Web Services settings with the proxy information in Mac.

1. Open System Preferences, and then click Network.

2. On the Network window, click Advanced.

3. Click the Proxies tab, and then select your proxy.

   

4. Write down the Address and Port values for your proxy server connection.

5. Open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into a web browser address bar.

6. From the EWS, click the Web Services tab, and then click Proxy Settings.

   

7. Enter the address and port values for your proxy server connection, and then click Apply.

Restore the printer to factory default settings from the touchscreen settings menu.

1. On the printer control panel, touch the Setup icon , and then touch Printer Maintenance.

2. Touch Restore, and then touch Restore Factory Defaults.

3. On the confirmation prompt, touch Continue to complete restoring to factory defaults.

Restore the printer to factory defaults from the HP software.

1. Open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into a web browser address bar.

2. Click the Settings or System tab. If prompted, enter the printer administrator password or the PIN from the printer label.

3. Locate and open the Restore Defaults or Services, menu and then click Restore Factory Defaults to complete the restore.