HP printers - Cannot connect to Web Services

Check for a Web Services or ePrint icon to make sure your printer supports Web Services.

1. Turn on the printer.

2. Look for a Web Services or ePrint icon on the control panel.

   If the control panel does not have the icon or you are unsure if your printer is supported, go to Mobile printing solutions for more information.

3. If your printer is not supported, consider purchasing a new printer that has the features you require.

Resolve any error states by restarting network-connected devices.

1. Turn off the printer.

2. Disconnect any USB or Ethernet cables from the printer. These connection types can prevent the printer from connecting to the wireless network.

3. Disconnect the power cord from the Wi-Fi router, wait fifteen seconds, reconnect the cord, and then wait for the lights to display a connected status.

4. Restart the computer.

5. Turn on the printer.

Connect to the printer homepage through an internet browser and change the Web Services setting.

1. Print a Wireless Network Test Results or Network Configuration report.

   • Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.

   • Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

   • LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.

   • Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.

   • DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

2. On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.

   Note:

   If the URL for the EWS is http://0.0.0.0, the printer is not connected to a network. Reconnect your printer to the network, and then check for the URL for the EWS again.

   

3. On your computer, open an internet browser.

4. Type the URL address for the EWS in the browser address bar, and then press Enter.

5. If a login or certificate window displays, complete the information to finish opening the EWS.

   • If a website security certificate displays, click Continue to open the printer homepage.

   • If a login window opens, type admin for the username, and then type the PIN found on the label located underneath or on the back of the printer, or the password set by the printer administrator.

   

6. On the EWS webpage, click the Web Services tab.

7. Click Continue, Turn On, or Enable, and then follow any instructions to turn on Web Services.

   

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

• Update from the printer control panel: Many HP printers with touchscreens or menus can connect directly to HP to find and install updates. Make sure the printer is on a network with an active Internet connection. If the printer is connected with a USB cable, use one of the other options.

  On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button ( or ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Web Services, Printer Update, or LaserJet Update.

• Download updates from HP Customer Support: With the printer turned on and connected to the computer or a network, go to HP Software and Driver Downloads to check for and install available updates listed under Firmware.

• Install updates through the HP Smart app: Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store. After adding the printer, click the printer image, click Printer Home Page (EWS) or Advanced Settings, click Tools or Web Services, and then click Printer Updates.

Outdated router firmware might affect performance, cause security issues, or prevent the router from accessing the internet.

1. Open an internet browser, type the IP address for your router brand in the address bar, and then press Enter.

   Note:

   These IP addresses, names, and passwords are provided for informational purposes only and might not work with your router model.

   Router IP addresses, user names, and passwords

   Router brand	IP address	User name	Password
   3Com	http://192.168.1.1	admin	no password required, or admin
   Belkin	http://192.168.2.1	no user name required, or admin	no password required
   D-Link	http://192.168.0.1	admin, or user	no password required, or admin
   Linksys	http://192.168.1.1	admin, no user name required, or Comcast	admin, no password required, or 1234
   NETGEAR	http://192.168.0.1	admin	password, 1234, or setup

2. Enter the user name and password in the router homepage.

3. Click the Administration, Utilities, Tools, or Maintenance menu, depending on what displays, to locate the update feature. Refer to the documentation that came with your router or contact the manufacturer for more information.