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HP Ink Tank 310, 410 printers - An 'Incompatible' or 'Ink Cartridges Missing' error message

After you install the printheads, the printer did not prime and an Incompatible or Ink Cartridges Missing error message displays on the computer screen. On the printer control panel, one or both of the Printhead icons, the Error icon , and the Printhead Alert light blink.

Determine which printhead caused the error

Look at the printer control panel to determine which printhead caused the error.

  • If the indicator appears above the Tri-color cartridge icon, the Tri-color cartridge caused the error.

    Indicator appearing above the Tri-color cartridge icon
  • If the indicator appears above the Black cartridge icon, the Black cartridge caused the error.

    Indicator appearing above the Black cartridge icon
  • If indicators appear above both cartridge icons, both cartridges caused the error.

    Indicator appearing above both Tri-color and Black cartridge icons

Check the printheads

The printer might display an error if the printheads are not properly installed. Install the printheads properly.

  1. Close the output tray extender, and then rotate the output tray left to stow it in the printer.

  2. Open the exterior door, and then open the printhead access door.

  3. If the carriage is not visible, press and hold the Black Color Copy button for 3 seconds.

    The carriage moves to the center of the printer.

    Carriage moving to the center of the printer
  4. Gently, push down on the blue carriage latch.

    The blue carriage latch opens.

    Pushing down the blue latch
  5. Lightly, press down on the printhead to release it, and then pull the printhead out of its slot.

    Removing the printheads
  6. Make sure the plugs on top of the printhead have been removed.

    Removing the plugs
  7. Make sure the tape from the printhead contacts has been removed.


    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

    Removing tape
  8. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

    • Insert the tri-color printhead into the left slot.

    • Insert the black printhead into the right slot.

    Inserting printheads
  9. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

    Closing the blue latch
  10. Close the printhead access door.

  11. Close the exterior door.

The priming process continues.

If the error persists, and the printer did not prime, continue to the next step.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Connect the power cord directly to a wall outlet and to the printer.

  5. Turn on the printer to complete the reset.

Contact HP Customer Support

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

  1. Enter your product serial number to view warranty status and to change your location, if necessary.

  2. Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.