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HP LaserJet Enterprise MFP, HP OfficeJet Enterprise MFP, HP PageWide Enterprise MFP - Fax error messages on the printer control panel

If the fax process is interrupted, or if an error occurs during a fax transmission or reception, a two-part status/error description is generated by the fax subsystem on the printer. Normal or successful faxes also generate messages indicating success.

The message information consists of a text description and a numeric code (a few messages do not include numeric codes). Only the text part of the message is displayed on the printer control panel. However, both the text message and numeric code are listed in the Fax Activity Report, Fax Call Report, and the Fax T.30 Trace Report. The numeric code is shown in parentheses after the text part of the message in the reports.

The fax modem generates the numeric code. Usually a numeric code of (0) indicates a normal modem response. Some messages always display a numeric code of (0), other messages can have a range of numeric codes, and a few messages have no numeric code.

Usually, a numeric code of (0) indicates that an error was not associated with the fax modem, but occurred in another part of the fax system or printing system. Non-zero error codes give further detail into the particular action or process that the modem is executing, and they do not necessarily indicate that there is a problem with the modem.

Persistent error messages with numeric codes different than those listed in the tables below require assistance from customer support. Print a Fax T.30 Trace Report before contacting customer support to help identify the problem.

Print a Fax T.30 Trace Report

Follow these steps to print a Fax T.30 Trace Report.

The report contains details of the last fax call, including the numeric fax error code, description, and action to take.

Note:

The steps vary according to the type of control panel.

FutureSmart 3 touchscreen control panel

FutureSmart 4 touchscreen control panel

Find your printer control-panel type in the options below, and then follow the steps provided.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 touchscreen control panel.

From the Home screen on the printer control panel, scroll to and touch the Administration button.
Open the following menus:
1. Troubleshooting
2. Fax
3. Fax T.30 Trace
Touch Print T.30 Report to print the report.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 touchscreen control panel.

From the Home screen on the printer control panel, touch Support Tools.
Open the following menus:
1. Troubleshooting
2. Fax Tools
Touch Fax T.30 Trace Report, and then touch Print Now to print the report.

Fax send messages

Refer to the table below for information about messages that can display on the printer control panel when sending, or attempting to send, a fax.

Fax send messages
Message	Error No.	Description	Action
Canceled	0	Someone canceled the fax at the printer control panel.	None
Success	n/a	The fax was sent successfully.	None
Fail Busy	0	The receiving fax machine is busy.	The fax will be retired automatically (if configured), otherwise try resending the fax later.
No Answer	0 or 17	The receiving fax machine is not answering the call, or a person answered the call.	The receiving fax machine might be disconnected or turned off; contact the receiver to check the machine. Try resending.
No Dial	0	No dial tone is detected when sending the fax.	Verify the phone line is active; set the sending fax to "not" detect a dial tone.
Failed	Any	The fax might be corrupted or not sent.	Try resending the fax.
Failed	0	Incompatible page width, or page had too many bad lines.	Try resending the fax; if the error persists, contact support.
Failed	17 or 36	Lost telephone connection between sender and receiver. The issue might be due to voice calls interrupting the fax, or a person answering the call.	Try resending the fax.
Failed or Communication Error	Any, besides 17 or 36	A general communications issue occurred where the fax transmission was interrupted or did not proceed as expected.	Try resending the fax; if the error persists, contact support.
Space Fail	0	Unable to read or write the fax image file to disk; could be a corrupt printer disk or no space available on the disk.	Try resending the fax; if the error persists, contact support.
Memory Error	0	Out of memory on the printer.	If the error persists, delete items from the printer memory, such as stored jobs or saved faxes.
Power Failure	0	A power failure occurred on the sending fax printer during the fax transmission.	Try resending the fax when the power is restored.

Fax receive messages

Refer to the table below for information about messages that can display on the printer control panel when the printer has received, or attempted to receive, a fax.

Fax receive messages
Message	Error No.	Description	Action
Success	n/a	The fax transmission was successful.	None
Blocked	n/a	The receiving fax machine is using the blocked-number feature and is blocking this fax.	None
Failed	Any	The fax might be corrupted or not sent.	Ask the sender to resend the fax; if the error persists, contact support.
Failed	0	Incompatible page width or page had too many bad lines.	Ask the sender to resend the fax; if the error persists, contact support.
Failed	17, 36	Lost telephone connection or interruption between sender/receiver.	Ask the sender to resend the fax (if the sending machine does not automatically retry).
Failed	Any, besides 17 or 36	A general communications issue occurred where the fax transmission was interrupted or did not proceed as expected.	Ask the sender to resend the fax; if the error persists, contact support.
Space Fail	0	Unable to read or write image file to disk; could be a corrupt printer disk, or no space available on the disk.	Ask the sender to resend the fax; if the error persists, contact support.
Memory Error	0	Out of memory on the printer.	If the error persists, delete items from the printer memory, such as stored jobs or saved faxes.
Print Fail	0	The received image file cannot be decoded.	Ask the sender to resend the fax; enable Error Correction Mode if it is not already enabled.
Power Failure	0	A power failure occurred during the fax reception.	Ask the sender to resend the fax when the power is restored.
No Fax Detected	17, 36	A voice call was made to the fax.	None

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