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HP Printers - 'Unsuccessful Network Installation' error (Windows)

When you attempt to install the full feature print driver and software (HP Printer Assistant) for a wireless network, an Unsuccessful Network Installation error message displays.

An Unsuccessful Network Installation error window

Restart devices

Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

  1. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.

  2. Turn off the computer or mobile device that you are attempting to print from.

  3. If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.

  4. If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.


    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the computer or mobile device.

  6. If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.

    • Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.

    • Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

Uninstall the HP printer software (Windows)

Uninstall HP printer software, and then remove the printer from your Devices list.

  1. Disconnect the printer from the computer or network.

  2. In Windows, search for and open Add or remove programs.

  3. In the list of installed programs, click your HP printer name, and then click Uninstall. If your printer name does not display, select HP Smart, and then click Uninstall.

  4. If a User Account Control message displays, click Yes.

  5. Follow the instructions to complete the software removal, and then restart the computer.


    If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again.

  6. In Windows, search for and open Control Panel.

  7. Click Devices and Printers.

  8. For each printer icon that represents the name of your HP printer, right-click the icon, and then click Remove Device or Uninstall device.


    If no printer icons display, the printer has already been removed.

The printer software and driver is uninstalled.

Other related HP software might remain on the system. If you do not want a particular software title, uninstall it from Add or remove programs.

Repair Windows system files

Use the Microsoft System File Checker (SFC) utility to repair damaged or corrupt system files.

  1. Close all open programs and apps running in Windows.

  2. Search Windows for command, right-click Command Prompt from the list of search results, and then select Run as Administrator.

  3. Type sfc /scannow in the command prompt, and then press Enter.

  4. If a Windows Resource Protection found corrupt files and successfully repaired them message displays, reinstall the HP driver and software.

Install the HP Smart app and set up the printer

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows, and macOS to set up and use your HP printer to print, scan, copy, and to manage settings.

Do the following if you are setting up the printer on a Wi-Fi network.

  • Place the printer and the computer or mobile device near the Wi-Fi router.

  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

  • Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

  • For Windows computers, turn on Windows Update to make sure Windows is always up to date.

  • After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

  1. Download the HP Smart app from (Android, Apple iOS), HP Smart - Microsoft Store (Windows, in English), or HP Smart - Mac App Store (macOS, in English).

    If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​


    Disconnect from a Virtual Private Network (VPN) connection before downloading.

  2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

  3. From the app home screen, click Add Printer or the Add icon , and then follow the prompts to set up the printer.

    If your printer is not found, continue to the next step.

  4. Restore Wi-Fi setup mode.

    • Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

    • Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.

  5. Within 2 hours, restart the printer, close then re-open HP Smart, and then try adding the printer again.

Other install methods to try

One of the following installation methods might resolve the installation issue.

Contact HP Customer Support

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

  1. Go to HP Customer Support - Contact.

  2. Enter your product serial number to view warranty status and to change your location, if necessary.

  3. Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.