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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information

    Audio or sound issues? Try our automated HP Audio check!

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    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP inkjet printers - Printhead errors

One of the following errors or messages displays on the printer control panel or the computer, and the printer does not print.

  • Incompatible Printhead

  • Missing or Failed Printhead

  • Printhead Appears to be Missing or Damaged

  • Printhead Failure

  • Printhead is Missing, Not Detected, or Not Properly Installed

  • Printhead Missing

  • Printhead Missing or Damaged

  • Printhead Problem

Identify your cartridge type for steps to resolve these errors.

Ink cartridge types
Note:

If your printer has an ink tank that you refill with bottled ink, go to HP Smart Tank 500, 600 Printers - Printhead Errors.


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Country/Region: Flag Singapore

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