HP ENVY 7800 Printers - 'Out of Paper' displays, printer does not pick up paper

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

1. Remove any paper from the paper tray.

2. Remove any severely bent, wrinkled, or torn paper found in the stack.

3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

4. Make sure the paper stack is even on all sides.

5. Load the stack of paper into the paper tray until the paper stops, and then slide in the paper width guides until they rest against the edges of the paper.

   

6. Push the paper tray in until it snaps into place.

7. Select the paper size on the control panel display.

Clean dust from the paper tray rollers underneath the printer.

1. Carefully lift the printer and set it on its side.

2. While supporting the printer with one hand, pull the paper tray open to expose the paper rollers underneath the printer.

   

3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

4. Clean each roller with the damp cloth.

5. Allow the rollers to dry completely (approximately 10 minutes).

6. Close the paper tray, and then set the printer upright.

Clean dust from the duplexing rollers behind the ink cartridge access area.

1. Turn off the printer, and then disconnect the power cord.

2. Open the ink cartridge access door.

   

3. Pull out the paper path cover.

   

4. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

5. Clean the rollers with the damp cloth.

   

6. Allow the rollers to dry completely (approximately 10 minutes).

7. Insert the paper path cover back into the printer.

8. Close the ink cartridge access door.

9. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Clean the paper feed rollers and separator pad in the ADF.

1. Remove the originals from the ADF.

2. Lift the ADF cover.

   

3. Check for obstructions inside the ADF, such as small pieces of paper.

4. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

5. Clean the rollers with the damp cloth.

   

   Callout	Description
   1	Rollers
   2	Separator pad

6. Allow the rollers to dry completely (approximately 10 minutes).

7. Close the ADF cover tightly at both ends.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.